Job Title: Sales Operations Associate

Department: Operations

Job Level: L3

FLSA: Exempt

Job Summary

The Sales Operations Associate will be responsible for assisting Bear Robotics’ sales team with day to day operations tasks while working towards continuous process improvement and performance metrics tracking. This role will report into the business operations team which is responsible for cross functional processes bridging sales, marketing, finance and strategy.

Key Duties/Responsibilities

Assist the sales, finance, and field robotics engineer team with contract advancement
Monitor and report on customer pipeline
Perform analysis on sales and marketing data to develop insights into key KPIs, such as cost of customer acquisition (CAC) and customer lifetime value
Act as a sales, marketing, sales ops & strategy liaison to communicate areas for continuous improvement
Assist with market research and benchmarking
Maintain productive and collaborative business relationships with departments and individuals who use or contribute to key sales processes.
Participate in the development, testing, and deployment of sales process systems/process improvements as needed.
Knowledgeable in Bear Robotics CRM systems (including, but not limited to Salesforce, Netsuite etc.) and data flows
Perform analysis of data in regards to trends and help to support forecast of various commercial transactions.
Other duties as assigned

Qualifications & Preferred Skills

Familiarity with sales and marketing processes
Strong verbal, written communication and presentation skills
Strong analytics, quantitative, and problem solving capabilities
Ability to translate insights into actionable recommendations
Advanced MS Excel and/or Google Sheets skills
Experience with Google Analytics
Experience with Salesforce
Experience with NetSuite

Preferred Skills

Experience with data visualization tools such as Tableau, Power BI, Google Data Studio
Experience with SQL, VBA, Google Scripts

Education/Experience

Bachelor's degree preferred
3-5 years of related experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting/standing at a desk and working on a computer. The employee routinely is required to sit; stand, walk; talk and hear; use hands to keyboard
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to lift 30 lbs.

About Bear Robotics

Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you’ll have countless opportunities for growth as we expand our product line and global reach. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you’re ready for an adventure in robotics, we would love to hear from you.

Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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Sales Operations Associate