Why Join Us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to grow ideas in an unconventional environment. At the same time, you’ll work in a culture of ongoing learning and development, allowing you to constantly expand your area of expertise.

JOBSUMMARY:

This role is the primary liaison between North America Sales and other customer-facing teams and Salesforce. You will focus on user support, reporting, training and adoption – ensuring teams can do their jobs efficiently using Salesforce.

KEYRESPONSIBILITIES/COMPETENCIES:

User Support & Enablement

Serve as a primary point of contact for Salesforce end-user support, including troubleshooting, guidance, and issue resolution

Respond to user requests related to access, reports, dashboards, and data questions

Partner with Learning and Enablement teams to develop and maintain Salesforce training materials, job aids, and SOPs

Provide onboarding and ongoing enablement for new users and role changes

Gather user feedback to identify friction points and improvement opportunities

Reporting & Dashboards

Design, build, and maintain standard and ad-hoc Salesforce reports and dashboards

Translate business questions into clear, actionable reporting and visual insights

Ensure dashboards align with agreed-upon definitions, metrics, and KPIs

Regularly review and optimize reports for accuracy, usability, and relevance

Data Quality & Governance

Monitor and maintain data integrity across accounts, contacts, leads, and opportunities

Establish routines to ensure consistent use of required fields and data standards

Support data imports, updates, and clean-up activities

Ensure user readiness through comprehensive testing

General Administration & Support

Perform routine Salesforce administrative tasks (user setup, permissions, basic configuration support)

Document processes, report definitions, and dashboard logic

Perform quality assurance checks to validate reporting accuracy and system changes

Perform various other duties as assigned

QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

Bachelor’s degree in business administration, IT or business systems support, or equivalent education preferred

2+ years’ experience in Sales, Sales Operations or Customer Service role

1-3 years’ extensive experience with Salesforce structure and applications

Willing to obtain Salesforce Administrator Certification

COMMUNICATION SKILLS:

Strong oral and written communication skills

COMPUTER SKILLS:

Proficient knowledge of MS Programs including Microsoft Word and PowerPoint

Expert knowledge of Excel

OTHER SKILLS/REQUIREMENTS:

Excellent project and change management experience

Strong analytical and problem-solving skills

Close attention to detail

Ability to adapt in a fast-changing environment

WORK ENVIRONMENT REQUIREMENTS:

Ability to work with interruptions

Keep up in a fast-paced work setting
Travel may be required on occasion (1-2 times per year)

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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