T D K Corporation of America

CRM & Sales Operations Analyst

Grade/Level:

Job Type:

Work Schedule:

Job Status: FullTime

Reports To: Manager, Corporate Planning

Amount of Travel Required: Occasionally

Positions Supervised: None

Department: Corporate Planning

FLSA Status: Exempt

POSITION SUMMARY

The CRM & Sales Operations Analyst plays a key role in driving efficiency, optimizing processes, and providing data-driven support our organization’s growth. The ideal candidate will have strong analytical skills, excellent attention to details, and the ability to work collaboratively with cross-functional teams.

Essential Functions Statement(s)

• Provide data-driven insights, reporting, and Salesforce platform support to improve sales processes, support management decision-making, and enhance the effectiveness of the sales organization.

Salesforce and Tableau Support

Salesforce Admin & User Support: Manage Salesforce users, licenses, and system maintenance. Provide day-to-day support, troubleshoot issues, and ensure data is clean and the system runs smoothly.
Sales Reporting & Insights:Create and maintain Salesforce and Tableau reports and dashboards to support pipeline visibility and forecasting. Provide data insights for decision making, and translate analysis into clear, intuitive presentations for management.
CRM Process Improvement: Improve Salesforce processes and support system integrations. Work with cross-functional teams to streamline processes and align with global standards. Develop training materials and guidance to support adoption of Salesforce features, reports, and dashboards, and provide ongoing user support and best practices.
Lead & Marketing Support: Support lead management and marketing automation (capture, assignment, tracking). Monitor campaign performance and ensure data quality.

Microsoft Excel Support

Generate customer and regional payment ratios using pivot tables, basic arithmetic and formulas (SUM, VLOOKUP, IF formulas) and by analyzing datasets and rate calculation models.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accuracy - Ability to perform work accurately and thoroughly.

• Communication (Oral& Written) - Ability to communicate clearly and effectively in both written and verbal formats, understand others’ intent, and respond appropriately to feedback.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Patience – Ability to remain calm and supportive when resolving issues or assisting users, even in repetitive or challenging situations.

• Project Management - Ability to organize and direct a project to completion.

• Reliability - The trait of being dependable and trustworthy.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Tactful - Ability to show consideration for and maintain good relations with others.

• Tenacious - Ability to hold steadfast and complete a goal.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

WORK ENVIRONMENT

Office // Hybrid – Based in Lincolnshire Office

SKILLS & ABILITIES

Other Requirements: All other job duties as assigned.

Certifications and Licenses: Salesforce Administrator certification and Tableau certification nice to have

Computer Skills: Salesforce, Tableau, Jira, MS Excel (pivot tables, formulas, vlookup, spreadsheet preparation), PowerPoint (intermediate level)

Experience: Must have 3+ years of experience in Salesforce Administration or a related role, with hands-on experience building report types and dashboards. 2+ years of experience using Microsoft Excel for business data analysis, with experience in Tableau or other BI tools.

Education: Bachelor's Degree of equivalent

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign

tasks for the employee to perform, as the company may deem appropriate.

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