Business Operations Manager

Location: Cardiff / Hybrid
Working pattern: Full-time or part-time, 4 days per week
Department: Operations (HR, Finance, Compliance & Administration)
Reports to: Chief Executive Officer

About Human Data Sciences

Human Data Sciences is a health research and analytics company delivering insights from real-world data to support better decision-making in healthcare.

We’re looking for an experienced, highly organised Business Operations Manager to help ensure the smooth running of our growing business across finance administration, HR, compliance coordination, facilities management and general operations.

About the role

This is a varied and central role supporting the day-to-day operations of the company. You’ll help manage key business processes, improve internal ways of working, and ensure our operations remain professional, organised and compliant as we grow.

You’ll work closely with senior leadership, external suppliers, consultants and colleagues across the business. The role requires strong organisational skills, discretion, attention to detail and confidence working with stakeholders at all levels.

Key responsibilities

Operational Management

Lead day-to-day operational administration across the business
Maintain efficient internal operational processes, procedures and workflows
Coordinate operational priorities, deadlines and administrative activity
Support senior leadership with planning, reporting and business coordination

Finance administration

Coordinate payroll, expenses, purchasing and invoice processing
Support VAT, sales invoicing, reconciliations and cash flow administration
Track budgets and support spend controls
Coordinate R&D tax credit claims and liaise with external accountants
Liaise with external accountants regarding company accounts, tax submissions and financial compliance activity

HR and people operations

Coordinate recruitment administration, onboarding and inductions
Maintain employment documentation, staff records and HR systems
Track holiday and absences
Coordinate training
Support HR policy administration and employee handbook updates
Help coordinate staff events and employee wellbeing initiatives

Compliance, ISO & Information Security

Support ISO administration, audit preparation and document control
Coordinate supplier onboarding and approved supplier lists
Support user access administration, change requests and information governance processes
Work with external consultants and internal teams to maintain compliance standards

Facilities, health and safety

Coordinate office maintenance, suppliers and workplace services
Support building services, workplace safety and facilities procurement
Manage coordination of PAT testing, DSE assessments and fire safety activity
Oversee office services including cleaning, parking and supplier contracts

About you

We’re looking for someone who is:

Highly organised with excellent attention to detail
Professional, discreet and confident handling confidential information
Proactive, practical and solutions-focused
Comfortable making decisions and using initiative
Able to manage multiple priorities and work to deadlines
A clear communicator, both written and verbal
Confident working with colleagues, suppliers and senior stakeholders

Experience and skills

You will need:

Demonstrable experience in an operational role, with significant exposure to finance and HR administration.
Experience supporting finance processes such as payroll coordination, invoicing, expenses, reconciliations or supplier payments
Experience coordinating HR administration, employee records, onboarding or policy documentation
Strong IT and administration skills, including confidence using Microsoft Office or similar business systems

The ability to confidently manage and prioritise competing operational requirements from multiple stakeholders, ensuring clarity, fairness, timely delivery and alignment with business priorities.

Experience working in a growing SME, research, healthcare, data or consultancy environment would be an advantage
Exposure to ISO standards, compliance, information security or audit preparation would be beneficial, but is not essential

Benefits

Hybrid working
25 days’ annual leave plus bank holidays
Learning and development opportunities
Funding for professional development
Salary sacrifice scheme
Staff events

Please apply with your CV and a short covering note outlining why you’re interested in the role.

Pay: £40,000.00-£45,000.00 per year

Benefits:

On-site parking

Application question(s):

Do you have experience of using Xero?
Do you have HR experience?

Work Location: Hybrid remote in Cardiff CF24 3FR

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Business Operations Manager