Revenue Operations & Financial Reporting Coordinator
Pineville, NC | Primarily In-Person with Some Remote Flexibility
Part-Time with Opportunity for Long-Term Growth into Full-Time Operations/Finance Support

The Head Spa Sanctuary is one of the busiest luxury wellness spas in the country, offering Japanese Head Spa, Massage Therapy, Facials, Zero Gravity Pedicures, Herbal Wellness Experiences, and elevated guest care in Pineville, North Carolina.

As our company continues to grow, we are seeking a highly analytical, resourceful, and detail-oriented Revenue Operations & Financial Reporting Coordinator to help support the financial visibility and operational reporting side of the business.

This is not a traditional bookkeeping-only role. We are looking for someone who genuinely enjoys working with spreadsheets, data, reconciliations, reporting systems, operational analytics, and process improvement.

This role will work closely with ownership, management, payroll, and accounting partners to help organize, reconcile, analyze, and improve reporting across multiple systems including Mangomint, QuickBooks, ADP, Google Sheets/Excel, and internal operational reporting.

This position is ideal for someone who enjoys identifying trends, solving problems, organizing complex information, and helping leadership make informed decisions through accurate reporting and analytics.

Key Responsibilities

Pull, organize, and maintain weekly and monthly operational and financial reports
Build and maintain spreadsheets, dashboards, and reporting systems
Track and reconcile membership liabilities, account credits, package balances, and gift card balances
Analyze membership growth, redemption trends, and outstanding liabilities over time
Track service sales and quantity breakdowns by department, category, and provider
Assist with operational reporting for Head Spa, Massage, Facials, Retail, Memberships, Packages, and other departments
Analyze retail performance, inventory trends, and purchase order allocations between backbar and retail
Track cancellations, same-day cancellation costs, customer recovery credits, discounts, and comps
Support payroll allocation reporting across departments and hybrid team roles
Assist with reporting related to commissions, labor costs, payroll percentages, utilization, and rebooking rates
Help organize and track marketing spend, influencer campaigns, donation tracking, and ROI reporting
Identify discrepancies, inconsistencies, or reporting gaps and help improve internal systems
Work alongside accounting partners to support accurate Profit & Loss statements and Balance Sheets
Assist with month-end reconciliation and reporting processes
Help ownership improve visibility into business performance, profitability, and operational trends

Ideal Candidate

Highly analytical and naturally detail-oriented
Advanced Excel and/or Google Sheets skills required
Comfortable working with large amounts of data and multiple systems
Strong problem-solving and investigative thinking skills
Able to organize complex information into understandable reporting
Resourceful and proactive with the ability to self-teach and research solutions
Comfortable communicating with software support teams, accountants, payroll providers, and management
Strong understanding of reconciliations, operational reporting, or bookkeeping support preferred
QuickBooks experience preferred
Experience with Mangomint, POS systems, ADP, or service-based businesses is a plus
Hospitality, wellness, salon/spa, medical office, or multi-department operations experience is a plus
Ability to maintain confidentiality and professionalism

What We’re Looking For
We are searching for someone who enjoys:

spreadsheets and reporting
financial organization
operational analytics
reconciliations
identifying trends and inefficiencies
creating systems and improving processes
turning complex data into actionable information

The ideal candidate is someone who is curious, resourceful, organized, and excited by the idea of helping build operational and financial visibility inside a rapidly growing business.

This role has strong long-term growth potential and may eventually expand into broader bookkeeping, finance operations, reporting management, or business operations support as the company continues to grow.

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Flexible schedule

Work Location: In person

The Head Spa Sanctuary Jobs

Revenue Operations & Financial Reporting Coordinator