ROLE SUMMARY

The Community Sales Manager is responsible for driving revenue at the center level through tours, follow-ups, proposals, and deal execution. This role owns the in center sales cycle and plays a key role in member engagement, retention, and local marketing efforts that support lead conversion.

The Community Sales Manager focuses on working on leads generated by our marketing and lead generation team and on closing deals while building strong relationships with prospects and members.

CORE RESPONSIBILITIES

1. Sales Execution & Pipeline Management

Conduct all tours for prospective members

Manage proposals, follow-ups, and negotiations

Execute agreements and close deals

Maintain active and organized pipeline

Ensure fast response time to all leads

2. Member Engagement & Retention (Sales-Focused)

Build relationships with current members

Conduct regular check-ins to support retention

Identify upsell opportunities (office upgrades, virtual office, etc.)

Support renewal conversations when needed

3. Move-Outs & Retention Opportunities

Manage all member move-outs

Attempt to retain members before exit

Convert exiting members to virtual office (VO) or alternative products when possible

4. Marketing Execution (Sales-Driven)

Referral/upgrade outreach

Manage and update third-party listing platforms (LoopNet, etc.)

Create and send monthly location email communications

Collaborate with marketing team on:

Member spotlights

Content contributions

We take very good care of our most important asset, our employees, by offering:

A great base salary - 55k - 65k based on experience
Comprehensive benefits, including health, dental and vision insurance, 401(k), personal paid time off, paid holidays and more!
Career advancement.
Company paid training
The opportunity to work with motivating, and encouraging colleagues.
A fun work environment!

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