JOB DESCRIPTION – Revenue Operations Coordinator

Reports To:

VP of Revenue

Position Summary

The Revenue Operations Coordinator is responsible for orchestrating the sales process and enabling revenue teams to maximize selling time and effectiveness.

This role serves as the operational backbone of the commercial organization by coordinating sales activities, maintaining CRM integrity, managing pipeline administration, facilitating communication across teams, and ensuring opportunities progress efficiently through the revenue process.

The Revenue Operations Coordinator is intentionally designed to reduce administrative burden on selling roles and leadership while improving forecast reliability and execution consistency.

Who We Are

Since 2001, Solutions Metrix has been implementing CRM solutions for companies of all sizes across Canada and North America. Our team of specialists masters a wide range of CRM platforms without being tied to any — we always recommend the solution that best fits each client's needs and objectives.

We are now applying that same philosophy internally. This role is a rare chance to be both a practitioner and a beneficiary — to shape how a CRM-focused company manages its own relationships, pipeline, and growth.

Primary Responsibilities

Sales Process Coordination

Coordinate movement of opportunities through defined sales stages.
Ensure adherence to documented stage entry/exit criteria.
Schedule and facilitate internal deal reviews.
Maintain action logs and follow-up tracking.

CRM Ownership & Revenue Operations Support

Maintain CRM hygiene and data quality standards.
Ensure opportunities, contacts, and activities are updated.
Audit pipeline integrity and forecast inputs.
Generate recurring pipeline and performance reporting.

Opportunity & Proposal Management

Coordinate proposals, SOWs, contracts, and supporting materials.
Track deliverables and deadlines.
Manage approvals and internal routing.
Support conference and event follow-up execution.

Internal Coordination

Coordinate Sales, Marketing, Solutions Engineering, Delivery, and Leadership interactions.
Facilitate meeting scheduling and stakeholder engagement.
Maintain sales playbooks and process documentation.
Drive adoption of automation and AI-enabled workflows.

Pipeline Facilitation

Track deal momentum and identify stalled opportunities.
Surface risks and blockers early.
Coordinate follow-up cadence.
Support forecasting cycles and quarterly planning.

Success Metrics (Illustrative)

Pipeline Effectiveness

Opportunity progression velocity
Forecast accuracy
Pipeline hygiene score
Opportunity aging reduction

Process Excellence

CRM completeness
SLA adherence
Proposal turnaround time
Deal cycle support effectiveness

Productivity

Seller time returned to revenue-generating activity
Administrative workload reduction
Automation adoption
Meeting-to-action completion rate

Key Competencies

Extreme organization
Process discipline
Attention to detail
CRM expertise
Commercial operations
Communication
Project coordination
Systems orientation
Analytical thinking

Ideal Profile

3–7+ years in Sales Operations, Revenue Operations, Sales Support, Project Coordination, CRM Administration, or Consulting Operations
Strong CRM proficiency (especially services/consultative environments)
Comfortable managing multiple stakeholders
High ownership mentality with low ego

Solutions Metrix Jobs

Revenue Operations Coordinator