At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least January, 31, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As the Team Lead of the Commercial Sales Operations team, you will lead the day-to-day activities of a multi-person team of Commercial Sales Coordinators. The team’s primary objective is to support GFiber’s Commercial Customers and Sales team members from the time the customer signs up for service until service is installed and active. The Team Lead role includes team management, data administration, and process improvement, along with direct customer support and interaction.

In this role, you'll:

Manage the hiring, onboarding, and day-to-day operations of our Commercial Sales Operations team, including daily/weekly meetings, training, process fulfillment, activity tracking and reporting, and team coaching.
Own the tracking of relevant data and reporting related to current pending installations of commercial customers.
Partner with regional and central sales team leaders to ensure clear communication with and between the Sales Operations and Sales teams, leading to the development of strong working partnerships with Sales leadership.
Collaborate effectively with regional Technical Operations teams to ensure timely customer connections, resolve escalations, and build strong working relationships with TechOps leadership.
Develop and provide periodic updates on key performance metrics for both the team and individual members. Identify opportunities for process change and improvement.

At a minimum we'd like you to have:

Bachelor's degree or equivalent practical experience.
5 years of experience in sales management or operations.
Experience managing projects and reporting to executive-level stakeholders.

It's preferred if you have:

Direct experience building, managing, and retaining customer operations teams in the telecom or related industry.
5 years of experience using data analytics tools (e.g., Google Sheets or spreadsheet software), Salesforce, or a Customer Relationship Management (CRM) tool to measure sales performance or operational challenges.
Experience managing a variety of both full-time and extended workforce team members to achieve business goals.
Experience managing a team’s daily operations, projects, and tasks to completion with limited supervision.
Experience using verbal and written communication to influence stakeholders, including executive leadership, peers, managers, and direct reports.
Advanced Salesforce and Google Docs (Sheets, Slides, Docs, etc.) skills.

The US base salary for this full-time position is $72,000 - $79,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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