DESCRIPTION

The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding. Based in Berlin or London, you will own end-to-end partner relationships and programs —identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience. This role requires a hands-on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross-functional teams to sustainable solutions. You will equally apply that analytical lens to identifying and capturing new opportunities — whether geographic expansions, new payment methods, or process improvements that unlock efficiency and scale.

Key job responsibilities
Partner Program Management

Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact
Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking
Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders
Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track.

Issue Identification & Resolution

Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement
Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure
Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership
Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders

Expansions, Onboarding & Opportunities

Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs
Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets
Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience
Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations

About the team
About Amazon Payments
As one of the largest e-commerce companies in the world, Amazon processes billions of secure online transactions via numerous payment instruments, including credit cards, direct debit, local payment methods, electronic gift certificates and disbursements. Transactions are processed on behalf of thousands of merchants, including Amazon. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional checkout experience for our customers.

About the Team
The Payments Business Operations (PBO) team drives operational excellence across Amazon’s payment methods globally. We manage the full lifecycle of international payment partner relationships — from onboarding through steady-state operations — and serve as the bridge between business strategy, technology, and partners to enable Amazon to accept payments seamlessly across markets worldwide.

BASIC QUALIFICATIONS

Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience in program or project management
Experience implementing repeatable processes and driving automation or standardization
Bachelor's degree or above
Experience defining and executing program requirements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Payments industry experience
• Experience managing external partner or vendor relationships

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
• Demonstrated strong analytical skills
• Experience driving medium to large projects to completion
• Experience leading process improvements and identifying operational inefficiencies
• Strong written and verbal communication skills
• Experience writing clear documentation (e.g., business reviews, post-mortems)
• Master’s degree or MBA in business, operations, or related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon EU SARL (UK Branch) - D67 Jobs

Payments Program Manager, Payments Business Operations-Partner Management

Payments Program Manager, Payments Business Operations-Partner Management