Position: Sales Operations Specialist

Location: Remote with some in person meetings

ABOUT US

At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless. All while having a ton of fun. Whether you're excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today.

SUMMARY

The Sales Operations Specialist will deliver outstanding supply chain performance through all aspects of planning and execution in support of our customers' business.

RESPONSIBILITIES

Deliver and provide best in class processes to support retail customers
Establish solid relationships with retail customer buying and planning teams
Provide insight to customers through CPFR relationships, inventory and sell-thru analysis and reporting, purchase order management, and managing customer returns process
Manage end-to-end Order Management processes including:
Order entry and scheduling through EDI or manual order management
Order processing & fulfilment with global 3PL warehouses and/or factories ensuring any customer specific shipping and routing requirements are met
Selection of most cost-effective shipping method and carrier to meet customer expectations
Advance Ship Notifications
Invoice processing for all retail orders
Support sales team in securing and maintaining customers and manage account and item set-up processes
Establish performance measurement systems
Other duties as needed

WHAT WE ARE LOOKING FOR

Be committed to exceptional customer satisfaction
Be able to plan ahead and deal with unexpected business and market changes
Be able to multitask in a fast-paced environment
Have knowledge of retail compliance
Have exceptional analytical, problem solving, and organizational skills with strong attention to detail
Have strong interpersonal skills and ability to build customer and vendor relationships
Have a background in excel, excel formulas, pivot tables and power queries
Be able to work individually and in teams
Be reliable, consistent, and dedicated
Have a working knowledge of routing guide requirements and specifications
1-2 years of sales operations and/or supply chain planning experience
Bachelor’s Degree in Business Administration, Logistics, Supply Chain, or related field
Experience with global retail and distribution accounts

A BIT ABOUT WHAT WE OFFER

Competitive salary, bonus scheme, 401K match program, medical/dental/vision, and pizza!
Paid parental leave
Flexible/Unlimited PTO policy
Fun hybrid work environment
Free oven and Friends and Family discount on Gozney products

Diversity and Inclusion Commitment:

Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.

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Sales Operations Specialist