Job Description

Role Summary:

This position is expected to assist and work collaboratively with sales, operations, IT, finance and our Channel and Product marketing teams in the execution of TTI Floor Care cost to serve initiatives. This position will have an active role in the relationship with customer’s replenishment, transportation, and distribution teams. Sales Operations Analysts are required to think outside the box, identify alternative solutions for problems and be able to investigate and identify root cause of failures.

Essential Responsibilities

Subject matter expert of the customer’s inventory position and goals as well as the customer fines and penalty program (On-Time, In-Full; OTIF).
Active participant in the relationship with replenishment teams, including system settings/FC changes/Order alignment/Direct Imports/etc…, to properly manage weekly orders and promotions.
Oversee customer service order processing (minimize product cuts & monitoring, tracking PO status).
Integrate with customer portal data and manage key data investigations.
Partner with the order processing team for direct online fulfillment customers.
If applicable, lead the Direct Import initiative with select customers.
Communicate and/or present findings and recommendations to the business.

Qualifications/Requirements

Bachelor’s Degree in Supply Chain Management, Business, or Finance
2-4 years of sales and operations planning experience
Proven ability to work cross-functionally in a complex organization
Ability to be pro-active and understand multiple aspects of the business
Ability to drive process improvement and adherence
Strong communication and organization skills required
Excellent skills in Excel, PowerPoint, and Access
Ability to aggregate large amounts of data quickly and efficiently
Familiarity with Retail Link, MRP systems- Oracle and EDI preferred

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title. The physical requirements described on the supplemental Occupational Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made upon request.

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