At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.

Key Responsibilities:

Design, configure, and maintain CPQ solutions using Logik.io (ServiceNow CPQ Configurator)
Administer and manage Logik environments, including rules, product models, pricing logic, and workflows
Configure and support integrations between CPQ, Salesforce, and downstream systems using KBridge
Translate business requirements into scalable CPQ configurations and solutions
Partner closely with sales, operations, and IT teams to support and optimize the quote-to-cash process
Support end-to-end CPQ processes including product configuration, pricing, quoting, and order integration
Ensure alignment between CPQ configurations, Salesforce data models, and sales processes
Troubleshoot configuration and integration issues, including KBridge-related data flows and errors
Participate in testing efforts (IT Validations, UAT), including writing and executing test scenarios
Support system enhancements, releases, and continuous improvement initiatives
Document configurations, integrations, processes, and best practices

Required Qualifications:

Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
5+ years of experience in CPQ, with strong hands-on configuration experience
Proven experience with Logik.io (ServiceNow CPQ Configurator), including administration and configuration
Strong understanding of CPQ processes (product modeling, pricing, quoting, and order flows)
Experience with Salesforce and understanding of its data model and sales processes
Hands-on experience with KBridge for CPQ integrations
Ability to translate business requirements into technical configurations
Experience supporting sales organizations and understanding of sales lifecycle workflows
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication skills and ability to work cross-functionally

Preferred Qualifications:

Experience integrating CPQ with ERP or downstream order management systems
Familiarity with manufacturing or complex product environments
Experience working in Agile environments
Exposure to testing practices (SIT/UAT) and QA collaboration

Key Competencies:

Strong functional + technical balance
Attention to detail in configuration and logic design
Business process understanding (sales and quote-to-cash)
Problem-solving and ownership mindset
Ability to work independently while collaborating across teams

What We Offer

At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

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