Are you a collaborative, data-driven professional who enjoys solving complex challenges and improving the customer experience? Join our team and play a key role in connecting Sales, Finance, Operations, and Logistics to deliver exceptional customer service while driving operational excellence. This is an excellent opportunity for someone who thrives in a collaborative environment, enjoys turning data into action, and wants to make a meaningful impact on customer satisfaction and business performance.

Responsibilities:

Partner with Sales, Finance, and Operations to ensure exceptional customer service, efficient order fulfillment, and contract compliance.
Analyze sales and operational data to support production planning, improve performance, and drive strategic business decisions.
Manage complex customer orders and serve as the primary point of contact for issue resolution and key customer communications.
Maintain ERP system data integrity and support product lifecycle, order management, and process accuracy.
Develop and present KPI dashboards and business reports to monitor performance, profitability, and on-time delivery.
Identify and implement process improvements that enhance operational efficiency, customer satisfaction, and business results.

Qualifications:

Bachelor's degree in Business, Operations, or equivalent work experience.
3–5 years of experience in sales operations, manufacturing support, business analysis, or a related role.
Experience with ERP systems (ProShop ERP preferred) and contract administration.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
For ITAR compliance, all employees at this location must be a US citizen or a lawful permanent resident.

Enjoy great benefits such as Medical, Dental, Vision, 401(k) with Match, Life Insurance, Health Savings Account, and Paid Time Off.

For more information, please visit us at roushyatesmfg.com and our social channels.

Roush Yates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability, age, or veteran status.

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Sales Operations Analyst