Position Overview:

The Sales Operations Coordinator plays a key role in supporting the sales team by managing sales operations and ensuring the efficient processing of orders. This position acts as a liaison between sales, customers, and internal departments to ensure smooth and accurate handling of sales-related activities.

Key Responsibilities:

Order Processing and Management:
Accurately input and manage customer orders in the system.
Monitor order progress and ensure timely fulfillment.
Communicate order updates and resolve discrepancies with the sales team or customers.
Sales Support:
Provide administrative support to the sales team, including preparing quotes, proposals, and reports.
Assist with customer inquiries related to product availability, pricing, and order status.
Maintain and update customer records in the CRM system.
Coordination with Internal Teams:
Collaborate with inventory, logistics, and finance teams to ensure smooth order processing.
Resolve issues related to shipping, invoicing, and product availability.
Reporting and Analysis:
Generate and analyze sales reports to provide insights for the sales team.
Track key performance metrics, such as order accuracy and delivery timelines.
Process Improvement:
Identify inefficiencies in the sales operations process and propose improvements.
Assist in implementing new tools and systems to enhance operational efficiency.

Qualifications and Skills:

Bachelor’s degree in Business Administration, Sales, or a related field (preferred).
2-4 years of experience in sales operations, customer service, or related roles.
Proficiency in CRM and ERP systems (e.g., Salesforce, Sage).
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Detail-oriented with strong problem-solving skills.

Working Conditions:

Full-time role, typically based in an office setting
May require occasional overtime to meet deadlines.

This position is critical for ensuring seamless operations, enhancing customer satisfaction, and enabling the sales team to focus on revenue-generating activities.

M.L. Ball Company, Inc Jobs

Sales Operations Coordinator