About Black Box Intelligence

Black Box Intelligence (BBI) is the leading Guest Experience and AI platform for the restaurant industry, delivering Guest Experience surveys, performance benchmarking, guest sentiment, financial and workforce intelligence to the world's top restaurant brands. We have transformed from a legacy data provider into a modern AI-enabled SaaS and managed-services platform, and we're looking for a Chief Revenue Officer to lead the next phase of growth.

The Role

BBI is seeking a Chief Revenue Officer to own and scale all revenue-generating and customer-facing commercial functions, Sales, Customer Success, and Marketing, across our restaurant SaaS platform. Reporting to the CEO, the CRO will partner closely with the executive team and board on growth strategy, retention, brand, and go-to-market execution in a PE-backed environment.

What You'll Do

Own the full revenue engine: new business sales, expansion, and retention
Build and lead high-performing Sales, Customer Success, and Marketing teams
Set and execute go-to-market strategy across enterprise and mid-market restaurant/hospitality accounts
Identify core growth opportunities and build channel-specific growth plans annually and multi-year, with clear goals/targets by team and individual
Drive rapid, sustainable revenue growth in a subscription/SaaS model, with an eye toward customer acquisition, retention, and EBITDA expansion
Oversee Marketing's brand-building and demand-gen efforts, including webinars, tradeshows, and digital/content channels
Reduce churn and expand net revenue retention through proactive partnership with the Customer Success leadership
Develop pricing tactics, sales methodology, and performance metrics/KPIs; hold the org accountable to them
Build the organizational structure and culture needed to maximize sales performance and customer satisfaction
Maintain a pulse on the competitive landscape and evolving customer needs to inform product/services strategy
Report on pipeline health, forecast accuracy, and revenue performance to the CEO, board, and PE ownership
Represent BBI as an ambassador to the broader restaurant community

What You Bring

7+ years of commercial executive leadership, ideally in restaurant, hospitality, or foodservice technology/SaaS
5+ years of recent experience building, growing, and leading a revenue-generating organization (Sales, CS, and/or Marketing)
Proven track record of delivering rapid revenue growth in a B2B SaaS environment
Experience leading Sales, Customer Success, and Marketing under one commercial organization
Strong track record of building, scaling, and coaching high-performing teams
Comfort operating in a PE-backed environment — data-driven, accountable, fast-moving
Deep understanding of subscription economics: ARR, NRR, churn, expansion, CAC/LTV
Entrepreneurial, hands-on "player-coach" approach
Established network within the restaurant/hospitality industry
Forward-thinking and tech-savvy with modern CRM and sales/marketing automation experience
Executive presence with boards, investors, and enterprise customers
Bachelor's degree required; MBA a plus but not required

Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

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Chief Revenue Officer