JOB DESCRIPTION

The Business Operations Lead is part of the Business Operations function and serves as a strategic execution partner across Operations, including Contact Center, Mail Services, Quality Delivery, Vendor & Third Party Management, Insights & Analytics. This highly skilled role works closely with operational leaders and business subject matter experts (SMEs) to drive disciplined execution of the Operations transformation roadmap and ensure sustained progress, transparency, and value realization.

RESPONSIBILITIES

Maintains and operationalizes the assigned portions of the annual Operations roadmap and multi year milestones, ensuring initiatives remain current, actionable, and appropriately sequenced as priorities evolve across the enterprise.
Acts independently to manage complex, cross functional initiatives by tracking progress, dependencies, risks, and delivery outcomes; synthesizes findings and provides clear recommendations to Operations leadership to support timely decision making and course correction.
Proactively takes the translated insights from Data Insights Team and turns into clear operational narratives that explain what the data shows, what it means for the business, and what actions should follow.
Uses internal and external insights to shape existing initiatives, position and frame new bodies of work, support prioritization and investment decisions, and guide operational execution.
Partners closely with across Operations to bring structure and clarity to complex work by defining scope, sequencing efforts, clarifying ownership, aligning timelines, and reducing execution friction across teams.
Translates annual strategy milestones into discrete initiatives, workplans, and execution paths; provides hands on execution enablement to ensure strategy moves from intent to delivery with accountability and momentum.
Execute on key performance indicators (KPIs) tied to strategic priorities and initiatives; tracks progress, outcomes, and impact over time to ensure consistent visibility into performance and value realization.
Partner with Insights to translate reporting, dashboards, summaries, and executive ready materials that clearly communicate progress, risks, outcomes, and interdependencies to senior leaders.
Leads initiatives and workstreams with enterprise wide impact; coordinates cross functional stakeholders to advance complex work end to end. Proactively engages with business leaders across Operations to understand goals, constraints, and challenges, enabling effective alignment, prioritization, and execution support.

QUALIFICATIONS

7+ w/Bachelor's degree
7+ years experience in a combination of Business Ops Strategy Enablement, Program or Portfolio Management, Business Analysis, Process Improvement, or Service Delivery. Experience working within or closely supporting Contact Center Operations and/or Enterprise Operations functions strongly preferred.
Experience driving or enabling execution environments undergoing business transformation, organizational change, and evolving priorities. Experience operating in a matrixed, cross-functional environment with senior leadership engagement.
Demonstrated ability to manage multiple, complex, and competing priorities while maintaining alignment to long term strategic goals.
Strong analytical and problem solving skills, with the ability to synthesize complex data and insights into clear, actionable recommendations.
Advanced skill in structuring and enabling execution across large, multi stakeholder initiatives.
Ability to exercise independent judgment while navigating ambiguity, competing priorities, and enterprise wide interdependencies.
Strong presentation, verbal, and written communication skills, including the ability to influence and advise senior leaders within the organization.
Advanced proficiency in Excel, PowerPoint, and PowerBI and with the ability to produce executive ready materials.
Ability to maintain confidentiality and exercise discretion.
Excellent relationship management and interpersonal skills, with the ability to build trust and credibility at all levels of the organization.
Proven ability to lead and enable large, complex, multi area initiatives in a matrixed enterprise environment.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade $93,445 - $202,465

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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Business Operations Lead