GENERAL MANAGER – BUSINESS OPERATIONS & STRATEGIC GROWTH

£60,000 starting salary + performance-related bonus

North West | National travel

Package includes company vehicle access for business travel, pension, professional development and 25 days annual leave + bank holidays.

GSTS is seeking an experienced General Manager to join our senior leadership team at an important stage in our continued growth.

Reporting directly to the CEO, the General Manager will provide day-to-day leadership across the business, with responsibility for management teams, key client relationships, operational and commercial performance, and supporting the continued development of the organisation.

Alongside our established security operations, GSTS has ambitions to expand further into Facilities Management, training and wider outsourced services. The successful candidate will play a key role in navigating and driving this growth.

KEY RESPONSIBILITIES

• Lead and develop managers, driving accountability and performance
• Maintain oversight of operational, client and commercial performance
• Develop executive-level relationships with key clients
• Support client retention, organic growth and new business
• Lead and support major tenders, bids and public-sector procurement
• Oversee complex contract mobilisations and TUPE transfers
• Support commercial strategy, profitability and risk management
• Support expansion into FM, training and wider services
• Oversee the retention and expansion of company accreditations and certifications
• Drive continuous improvement, innovation and business development
• Support the CEO in delivering GSTS’ strategic objectives

ESSENTIAL EXPERIENCE

• Senior leadership within outsourced services
• Leadership of managers and multi-site operations
• Strong client and commercial management experience
• Complex mobilisation and TUPE experience
• Significant tender/bid experience, including public-sector procurement
• Business development and organic growth experience
• Strong commercial and financial awareness

DESIRABLE EXPERIENCE

• Manned guarding/security services
• Facilities Management/integrated services
• Training or vocational learning services
• Healthcare, public sector, aviation or transport
• SIA ACS, ISO and other accreditation frameworks

This is a broad senior leadership role with genuine scope to influence the future direction of GSTS and develop your career alongside our continued growth.

Shortlisted applicants will be interviewed during October 2026.

Applications & enquiries by email only:
gareth.conlon@gsts-sia.com

GSTS is managing this recruitment directly and is not seeking recruitment agency support for this vacancy.

Guarding Solutions and Training Services (GSTS) Jobs

General Manager - Business Operations And Strategic Growth