ROLE SUMMARY:

The Sales Operations & Implementation Manager is responsible for aligning strategic sales

initiatives with operational execution, guiding opportunities through the sales pipeline to

implementation and live launch. This role combines sales operations support for the

National Sales Managers (NSMs) with hands-on project management of new client and

wallet share implementations, ensuring stage-gate requirements are met before deals

progress and that established deadlines are met at each pipeline stage through launch.

The Manager oversees sales processes, CRM utilization, lead board maintenance, sales

enablement, and reporting functions, and serves as the primary point of coordination

between Sales, Business Solutions, Vendor Relations, and Key Accounts throughout the

sales-to-launch lifecycle.

This role requires strong project management skills and the ability to manage multiple

concurrent implementation timelines, along with the cross-functional relationship-building

skills to keep deals and launches on track across Sales, Business Solutions, Vendor

Relations, Key Accounts, and Operations.

ROLE COMPETENCIES:

Sales Process & CRM Management: Supports the SVP of Sales and Marketing in designing and maintaining SOPs for all sales activities, leads onboarding and CRM training for new NSMs, and builds and optimizes dashboards for executive reporting, individual sales rep performance, and pipeline/funnel tracking.
Lead Management & Sales Enablement: Owns and manages the sales lead board, partnering with Marketing on lead generation strategy and tracking lead performance and conversion metrics. Leads sales enablement efforts — training, tools, and resources — that support NSM effectiveness, and partners closely with NSMs to prioritize outreach and target account alignment.
Pipeline Stage-Gate Ownership: Establishes and maintains stage-gate criteria for each phase of the sales pipeline. Acts as the opportunity validator, ensuring required documentation and approvals — including signed MNDA, signed LOA where applicable, site lists, and invoices/spend data — are complete before an opportunity advances to the next stage.
Vendor Pricing & Cross-Functional Coordination: Partners closely with Business Solutions and Vendor Relations to ensure vendor pricing and bids are received on timeto support proposal and closing timelines, and coordinates with Key Accounts and other stakeholders to confirm deal readiness at each stage gate.
Implementation & Launch Project Management: Serves as project manager for new client and wallet share implementations, owning the timeline from signed contract through live launch. Builds and maintains implementation project plans, establishing milestones, deadlines, and owners for each workstream, and proactively identifies and resolves risks to keep launches on track.
Client Handoff & Launch Support: Coordinates cross-functionally with Business Solutions, Vendor Relations, Key Accounts, and Operations throughout implementation, and confirms a smooth transition to Key Accounts and Operations post-launch to ensure continuity of service and a positive client experience.
Cross-Departmental Collaboration: Actively participates in internal meetings related to sales performance, process optimization, and strategic initiatives, and contributes to internal enablement by sharing insights, best practices, and feedback across teams.

ROLE REQUIREMENTS:

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of experience in Sales Operations, Sales Enablement, Implementation, Project Management, or a related field.
Strong project management skills, with proven ability to manage multiple concurrent implementation timelines and cross-functional workstreams.
Proven ability to manage and improve sales systems, processes, and cross-functional workflows.
Demonstrated success in coaching, supporting, and guiding team members in a high-performance sales environment.
Proficient with CRM, sales engagement, and project management platforms/tools.
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
Excellent written and verbal communication skills; able to influence and collaborate across departments, including Business Solutions, Vendor Relations, and Key Accounts.
Experience developing SOPs, performance dashboards, and sales/implementation reports for both executive and team-level use.
Skilled in lead management processes, pipeline optimization, and stage-gate/deal qualification strategies.
Highly organized with the ability to prioritize and manage multiple projects and deadlines in a fast-paced environment.
Familiarity with RFP identification/qualification and vendor pricing or bid processes a plus.
Comfortable working with confidential data and ensuring compliance with documentation standards.

Quest Resource Management Group, a QRHC Company (NASDAQ:QRHC) Jobs

Sales Operations & Implementation Manager