We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Revenue Operations Specialist, you will build promotional strategies for our VIP Early Lifecycle program for our Online Sportsbook team, focusing on driving revenue through our newly acquired VIP customers. This highly cross-functional role will partner closely with VIP, CRM, Marketing, and Analytics leads to ensure a cohesive and thoughtful experience that aligns with strategic business objectives.

What you’ll do as a Sportsbook Operations Specialist

Oversee idea generation, budgeting, development, and planning for VIP Lifecycle showcase offers.
Work closely with the Analytics team to make data-driven decisions on promotion mechanics and bonus offers.
Maintain a cross-sell testing agenda with other vertical teams that drives continued optimization with a significant focus on ongoing analysis.
Collaborate with Operations, Marketing, and Analytics to ensure successful state and sport season launches, creating promotional offers to identify VIP play.
Manage VIP Acquisition reinvestment, at a 1:1 level, and at broader targeted marketing paid campaigns.
Partner with VIP Content Operations and to ensure quality execution of promotions.
Deliver high-quality communications to provide transparency and updates to align key stakeholders across the business.

What you’ll bring

At least 3 years of relevant operations experience at a technology or gaming company.
A Bachelor’s degree in a relevant field.
Demonstrated ability to think strategically, problem solve, prioritize tasks, and manage multiple projects simultaneously.
Excellent written and verbal communication skills with experience presenting recommendations to upper management.
Expertise in Excel is a must; SQL proficiency is helpful.
Willing to work non-standard hours based on the promotional and sporting calendar.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $79,200.00 - $118,800.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

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Sportsbook Operations Specialist