Hub Sales & Operations Manager

Rubix UK

Location: Customer Hub Operations, Wolverhampton NDC
Reports to: Hub Business Manager
Full-Time ¦ Permanent

Lead Operations. Drive Performance. Deliver Excellence.

At Rubix UK, we're looking for an experienced and commercially focused Hub Sales & Operations Manager to lead the delivery of order procurement, inventory and customer service excellence across multiple contracts.

This is an important leadership role where you'll be responsible for managing 2 separate small teams who are processing high numbers of quotes and enquires. Your key drive will be to optimise supply chain performance, effectively manage team workloads, develop profitability and build strong internal and external partnerships.

About the Role

As Hub Sales & Operations Manager, you will take ownership of the end-to-end delivery of order flows across multiple contracts, ensuring customers enquires and orders are dealt with efficiently.

You'll be responsible for balancing operational delivery, procurement strategy, inventory management, commercial performance and people leadership to create a first class customer and team experience.

Key Responsibilities

Manage and develop a high-performing transactional procurement team.
Manage workloads and ensuring both staff and customer needs are balanced
Oversee procurement and supply chain activities to ensure the best balance of quality, service, availability and cost.
Build and maintain strong relationships with customers, suppliers and OEM’s
Ensure contractual commitments are consistently achieved.
Manage the integrity of our stock management systems.
Monitor and improve sales, margin, profitability
Be involved in customer performance reviews, governance meetings
Identify, deliver and be involved in continuous improvement opportunities that create value for both customers and Rubix UK.

What We're Looking For

Essential

Proven experience leading office-based operational or sales support teams.
Strong background within MRO, engineering, industrial distribution or a similar B2B environment.
Commercial awareness, including sales, margin management, forecasting and cost control.
Experienced managing procurement and supplier relationships
Good understanding of KPI management, service delivery and operational governance.
Experience using ERP systems and business reporting tools.
Excellent stakeholder management and communication skills.
Ability to analyse operational and financial information and translate it into effective business decisions.

Desirable

Experience within manufacturing, food production, renewable energy or industrial sectors.
Knowledge of continuous improvement methodologies.
Experience delivering supplier consolidation and cost-saving initiatives.
CribMaster reporting and database experience.
Formal leadership, operational or project management qualifications.

What Success Looks Like

You'll create a culture where:

Customers receive outstanding service and support.
Teams are engaged, developed and accountable.
Inventory is optimised and supply chains perform efficiently.
Commercial targets are achieved and profitability is protected.
Continuous improvement becomes part of everyday operations.

Why Join Rubix UK?

At Rubix UK, our colleagues are empowered to make a difference. We embrace innovation, encourage continuous improvement and invest in developing our people.

Our values guide everything we do:

Act with Integrity
Own and Take Action
Stay Curious
Never Settle
Embrace Perspectives

If you're a commercially minded operational leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

Human.Resources-UK@Rubix.com

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