Company Description NURA USA is a global ingredient supplier, distributor, and formulation partner serving the dietary supplement, food, beverage, and sports nutrition industries. The company provides science-backed ingredients including proteins, sweeteners, fibers, superfoods, probiotics, postbiotics, botanicals, and specialty nutraceuticals. NURA’s team supports product development across key health categories such as men’s and women’s health, healthy aging, gut health, metabolic health, and sports nutrition. From ingredient sourcing and formulation support to regulatory guidance and commercialization, NURA helps brands bring innovative, market-ready products to life. The company is committed to collaboration, scientific rigor, and long-term partnerships with its clients.

NURA USA is seeking a highly organized Sales Operations Specialist to keep commercial priorities visible, current, and moving forward. This person will monitor progress across the sales team, maintain account tiers and portfolio records, follow up on agreed actions, coordinate project updates with internal teams and strategic partners, and surface risks early so leadership can make timely decisions.

Role Description The Sales Operations Specialist is a full-time, on-site or hybrid role based in Irvine, CA. This role is responsible for supporting the sales team with operational processes, including managing CRM data, tracking sales activities, preparing reports and dashboards, and maintaining accurate customer engagement progress information. Key Responsibilities include:

Maintain the account portfolio view: Keep account tiers and the broader customer portfolio current. Capture the evidence behind proposed classification changes and route recommendations to leadership for approval.

Monitor commitments and milestones: Translate sales meetings and account reviews into owners, due dates, next steps, and measurable milestones. Track progress through completion rather than stopping at status collection.

Follow up with the sales team: Prompt account owners for updates, challenge incomplete information, and make overdue or stalled actions visible. Maintain a consistent rhythm without taking ownership away from the salesperson.

Coordinate internal teams and strategic partners: Gather updates from New Product Development, Research & Development, Customer Service, Operations, Quality, and relevant external partners. Connect dependencies, clarify handoffs, and nudge owners when work is at risk.

Flag risks and decision needs early: Identify delays, missing information, conflicting priorities, capacity concerns, or weak customer momentum. Escalate with a concise statement of the issue, its impact, the options, and the decision required.

Prepare leadership reporting: Provide a brief, decision-ready view of portfolio health, project progress, overdue actions, upcoming milestones, and resource pressure points. Distinguish facts from assumptions and recommendations.

Improve operating discipline: Standardize trackers, meeting inputs, definitions, and status reporting. Reduce duplicate requests and unnecessary activity while preserving the information leadership needs.

Qualifications

Execution discipline: Consistently turns discussions into clear owners, due dates, milestones, and documented follow-up.

Professional persistence: Comfortably follows up multiple times, asks for clarity, and keeps work moving without damaging relationships.

Structured thinking: Can organize a complex account portfolio, distinguish signal from noise, and identify the next useful action.

Escalation judgment: Knows when to continue coordinating and when an issue requires management attention.

Stakeholder coordination: Works effectively with commercial, technical, service, supply-chain, and quality teams, as well as external strategic partners.

Data fluency: Strong working ability in Excel or Google Sheets; comfortable maintaining trackers, dashboards, and Customer Relationship Management (CRM) data.

Communication skills: Produces concise, accurate English meeting notes, follow-up messages, and leadership summaries. Focused on communication efficiency that can drive alignment, motivation, and impcat

Experience: Approximately 2–5 years in sales operations, commercial coordination, project coordination, account support, or a related execution role.

Industry exposure: Experience in food, beverage, dietary supplement ingredients, manufacturing, distribution, or another business-to-business environment is helpful.

Systems: Experience with modern CRM platforms, cloud based spreadsheets, project trackers, and shared reporting tools / dashboard is preferred.

Language: Professional English is required; Mandarin Chinese is helpful for internal coordination.

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Sales Operations Specialist