Role Overview

The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities

1. Clinic Operations Management

* Oversee daily clinic functioning (appointments, patient flow, chair utilization)

* Ensure smooth coordination between doctors, assistants, and front desk

* Maintain SOPs for all clinical and non-clinical processes

* Ensure adherence to sterilization and hygiene protocols

2. Patient Experience & Service Quality

* Monitor patient journey from entry to exit

* Handle escalations, complaints, and feedback professionally

* Improve patient satisfaction, retention, and referrals

* Ensure staff communication is polite, clear, and professional

3. Revenue & Business Growth

* Track daily/monthly revenue and OPD performance

* Improve treatment conversion rates (consultation → treatment)

* Plan and execute marketing strategies (Google, WhatsApp, referrals)

* Identify opportunities for service expansion (e.g., aligners, gum therapy)

4. Team Management

* Supervise front desk, assistants, and support staff

* Conduct staff training (communication, patient handling, SOPs)

* Manage duty rosters and attendance

* Monitor staff productivity and performance

5. Financial Management

* Monitor expenses (lab, materials, salaries, utilities)

* Optimize operational costs without affecting quality

* Maintain billing accuracy and daily collections tracking

* Coordinate with accountant for reports

6. Inventory & Vendor Management

* Ensure availability of dental materials and instruments

* Manage lab coordination and timely case delivery

* Maintain stock records and avoid wastage

* Negotiate with vendors for better pricing

7. Compliance & Documentation

* Ensure legal, clinical, and safety compliance

* Maintain patient records and documentation properly

* Implement audit systems for quality control

8. Marketing & Branding

* Oversee clinic presence on Google Maps and social media

* Coordinate campaigns (dental camps, offers, recall patients)

* Improve online reviews and ratings

* Work with digital marketing teams if required

Key Performance Indicators (KPIs)

* Monthly revenue growth

* OPD count & new patient inflow

* Case acceptance rate

* Patient satisfaction & reviews

* Cost control efficiency

* Staff performance & retention

Required Skills

* Strong leadership and decision-making ability

* Excellent communication and patient-handling skills

* Business and financial understanding

* Problem-solving and crisis management

* Knowledge of clinic workflow

Qualifications

* Experience in clinic/hospital operations

* Someone who thinks like an owner, not just an employee

* Can increase revenue even with limited walk-ins

* Strong focus on systems, discipline, and patient trust

Work Timings

* As per clinic hours (typically 10 AM – 8 PM)

* Availability for operational emergencies if needed

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