Who we are…

YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, Pret a Manger, Home Bargains, Caffe Nero, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!

To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn

What we need…

We are seeking a highly organized and analytical Sales Operations Manager to join our team and partner with Yoobic’s leadership to scale our sales operations function. The role involves managing our Sales Operations team and resources (a Senior Salesforce Administrator and multiple third-party outsourced suppliers), optimizing our sales processes, driving operational excellence and business insights, managing key projects, and helping to improve our systems and data capabilities. In this role you will partner closely with Sales, Marketing, Finance and Customer Success leaders to define and execute key initiatives and deliver results.

This is a full-time position with competitive compensation package. If you are a self-starter with a passion for driving operational excellence in a technology business, we encourage you to apply.

What you'll do…

Sales Operations:

Develop and maintain key processes supporting the sales motions, from demand generation to customer acquisition, retention and renewal.
Establish and support an operating cadence to review progress to goals and drive operational excellence, including forecasting and pipeline management.
Identify and execute Continuous Improvement initiatives to drive efficiencies in the sales process and improve sales productivity.
Management of third-party supplier relationships including negotiations and project management of build and sprints

Sales Technology:

Refine the optimal tech stack strategy for Yoobic, and work with specialist teams on implementation
Oversee administration of the Yoobic CRM (Salesforce) including data governance, user management, account assignments, data quality and integrity
Ensure we provide high quality tools and automated business processes to Sales and BDR teams for prospecting and deal management

Business Insights:

Conduct insightful data analysis across the sales and marketing funnel to identify trends, opportunities, and areas for improvement, and to support leadership decisions.
Support the development of Key Performance Indicators and quantitative goals for the go-to-market teams.
Design automated dashboards / reports and work with specialist teams to get them implemented.

Business Planning:

Support Yoobic’s Sales Leadership team in developing business and operational plans,
Lead and support key go-to-market initiatives including segmentation models, channel strategies, pricing strategy, etc.

What you have...

7+ years of experience in sales, business and/or marketing operations (or equivalent experience in consulting).
Experience of managing a small team and external suppliers essential
Proven experience in the B2B software / SaaS industry, including business models, sales and marketing processes.
Strong analytical, problem-solving and project management skills.
Experience with data visualization techniques and conveying insights from analysis to senior audiences.
Experienced in managing Salesforce as a CRM
Proficient in business intelligence tools such as Tableau, and marketing automation platforms such as HubSpot or Marketo preferred.
Excellent communication and collaboration skills.
Detail-oriented and highly organized
Ability to build relationships with internal and external stakeholders, and the ability to influence using data
Ability to work independently and manage multiple projects simultaneously.
Superior Excel and Powerpoint skills. Proficiency with Google suite.

The job will be located in London with a hybrid work pattern of 3 days per week at the office. Our office in London is in Hammersmith.

What we offer...

33 days annual leave (including bank holidays)
Scottish Widow Pension scheme
Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
Simplyhealth cash plan (includes dental and vision coverage)
Healthy Mind EAP
Short Term and Long Term disability coverage
Life Assurance
Critical Illness coverage
Enhanced parental leave
Team events including weekly breakfast, gourmet lunches and lots of social events
Weekly free online HIIT sessions + gym discounts
Regular training and coaching to make you even better in your role

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Sales Operations Manager