TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

In this role, we are looking for a detail-oriented and proactive Sales Process & Systems Analyst to support the end-to-end sales process. This role involves managing pre-sales activities, processing customer orders, coordinating with internal laboratories and stakeholders, and ensuring timely billing and customer satisfaction.

Sales Data Integration & System Setup

Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

Responsibilities Include

Dashboard Development & Performance Tracking

Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

AI-Driven Sales Process Automation

Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

Data Analysis & Process Optimization

Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.
Present actionable insights to sales leadership for productivity and revenue growth.

Project Management & Continuous Improvement

Gather user feedback and monitor system usage to identify areas for improvement.
Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
Conduct training and support sessions for sales teams on new tools and processes.
Manage operational projects to ensure timely billing and customer satisfaction.

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Work Area: Sales, Customer Services & Training Management

Country/Region: Singapore

Job Location: Singapore

Working Model : Hybrid

Employment Type: Full time / regular

Company: TUV SUD PSB Pte. Ltd.

Org Unit Code: CPS

Requisition ID: 1854

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