Abhishek Agrawal

Skills

Gen AI, GCC Leader, Leadership, Captive,Cloud, Infrastructure, Service Delivery, Operations, P&L, Customer Experience, Technical Support, Customer Success, SaaS, Six Sigma, ITSM, Public Cloud, Private Cloud, BFSI, FinTech, Startup, Outsourcing,

About

Abhishek is a GCC and Cloud transformation leader with 25+ years of global experience. India Head, on India Board of Directors. Lead 800+ engineers in 4 countries, responsible for managing operations for $1B+ in revenue. P&L: $80M+ operating budget. Driving AI-first automation, Service delivery operations, Customer support, success, Operational excellence in a complex matrix org.
Proven track record in scaling, cost optimization, and revenue growth.

PROFESSIONAL SUMMARY
• Rackspace India Global Capability Center (GCC) head, with vertical ownership of Private Cloud Technology and Infrastructure org
[$1B+ in revenue. P&L: $80M+]. Successfully leading a complex model of direct and matrix Global Service Delivery and Operations.
Drive Customer Experience, Cost Optimization, effectiveness, innovation and AI automation.
• Led Technical Service delivery operations and Customer Success organizations at a SaaS startup BirdEye.
• Built and led Product Support Organization at AMAZON across 10 countries. Drive AI based automation.
• Successfully increased revenue by 3X. Reduced costs by 23%. YOY productivity of 15%+. $130M added to Product rev books.
• Leading Business Improvement Projects - Onsite Reengineering and Transformation. Baselining / benchmarking for Transitions.
• Strong leader with motivational management style and reputation for building and retaining highly motivated teams.