Daniel Chung

Customer Success leader with 6+ years of experience scaling CS teams, increasing Net Revenue Retention (NRR), and leading cross-functional growth initiatives across SaaS and AI-powered platforms.

Los Angeles, California, United States

View resume

Skills

SaaS Customer Success, Team Management, Cross-functional Team Leadership, Onboarding, Customer Retention, Customer Lifecycle Management, Statistical Data Analysis, Salesforce, Tableau, Snowflake, SQL, Customer Experience, B2B, Business Development, Account Management

About

I’m a Customer Success leader with 6+ years of experience scaling CS teams, increasing Net Revenue Retention (NRR), and leading cross-functional growth initiatives across SaaS and AI-powered platforms. I’ve built mid-market and enterprise CS functions from the ground up, launched scaled onboarding and lifecycle engagement programs, and created Voice of Customer (VoC) frameworks that directly influenced product strategy.

My strengths lie in churn reduction, customer segmentation, QBR execution, and health scoring. I’ve partnered cross-functionally with Product, Engineering, and Data Science to turn customer insights into roadmap priorities, and I bring hands-on expertise with tools like Salesforce, Tableau, Snowflake, and SQL to drive reporting, forecasting, and operational decision-making.

I’m passionate about building scalable Customer Success programs that keep the customer at the center while enabling sustainable growth. I'm currently exploring leadership roles—remote or in Los Angeles—where I can help SaaS teams deepen relationships, improve retention, and drive long-term impact.