Skills
process mapping, workflow optimization, risk management, regulatory compliance, operational analysis, stakeholder management, process documentation, team leadership, digital transformation, process improvement, swimlane diagramming, business process reengineering, internal controls, risk assessment, process modelling, Visio proficiency, Signavio proficiency, root cause analysis, project management, audit coordination, regulatory reporting, operational efficiency, process automation, change management, quality assurance, customer service enhancement, business requirement analysis, compliance monitoring, problem-solving, process validation, communication skills, cross-functional collaboration, data analysis, strategic planning, innovation management, performance tracking, regulatory interpretation, control matrix development, decision-making, adaptability, presentation skills, Excel expertise, PowerPoint skills, process documentation standardization, risk mitigation, coaching and mentoring, time management, negotiation skills, documentation accuracy, regulatory framework understanding, compliance audits, operational risk controls, banking operations, analytical thinking, process gap analysis, customer journey mapping, incident management, SLA monitoring, business continuity planning, compliance awareness training, stakeholder engagement, workflow mapping, SOP development, knowledge management, data visualization, internal audit support, process mapping workshops, conflict resolution, Lean methodologies, Six Sigma tools, operational reporting, talent development, competitive benchmarking, process redesign, training delivery, agile methodologies, risk identification, process benchmarking, documentation review, crisis management, governance implementation, policy interpretation, teamwork, productivity improvement, issue escalation, internal communication, vendor management, resource allocation, process standardization, new technology adoption, KPI tracking, process mapping training, service delivery optimization, customer complaint resolution, fraud risk assessment, business case preparation, documentation compliance, strategic initiative support, policy documentation, operational policy development, Python programming, artificial intelligence (AI), machine learning, data science, automation, predictive analytics, natural language processing (NLP), deep learning, computer vision, neural networks, AI model development
About
I am a banking operations professional with over 8 years of experience, including valuable tenure at Barclays, where I specialized in process optimization, risk management, and regulatory compliance. My skill set includes advanced proficiency with process mapping tools like Signavio and Visio, enabling me to design and document efficient business workflows, create detailed process flows, swimlane diagrams, and maintain risk and control matrices (RACM).
Throughout my career, I have led cross-functional projects in highly regulated environments, working closely with stakeholders to identify operational risks and implement robust controls. My achievements include streamlining operational processes to improve workflow efficiency, supporting digital transformation initiatives, and consistently enhancing service quality and business performance.
I hold an MBA in finance and management, giving me a strong foundation in analytical thinking and leadership. My background also features collaboration with consulting, internal audit, and enterprise risk management teams, further refining my stakeholder management and communication skills. I am recognized for my detail-oriented documentation, adaptability, and commitment to operational excellence, and I am actively seeking new opportunities to contribute my expertise.
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