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Himanshu Garg

Strategic Program Manager | Driving Product & Customer Excellence | Cross-functional Execution & P&L Optimization
India
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Skills

1) Strategy & Consulting: MECE/structured problem solving | Portfolio diagnosis | Story-driven insight synthesis | Decision modeling

2) BizOps & Leadership: Operating cadence | OKRs | KPI | Cross-functional alignment | Capacity planning | Revenue performance

3) Revenue Operations: Forecasting | Unit economics | Pipeline analysis | Segmentation | Churn models | Service delivery analytics

4) Customer Success Strategy: Retention playbooks | Customer Delight | NPS | Health scoring | Lifecycle design | NRR expansion

5) Technical: SQL | Advanced Excel | SalesForce | Servicenow | BI Tools | HubSpot | GA | Figma | Notion | Quicksight | Confluence

About

Seasoned strategic program manager with 9 years’ experience orchestrating cross-functional programs across fintech, SaaS and e-commerce. I collaborate with CXO-level stakeholders to build data-driven frameworks that accelerate growth, optimize P&L and enhance customer and product excellence. Highlights include: improving revenue forecast accuracy by 15% through advanced forecasting models; driving a 50% lift in net revenue through segmentation-led GTM strategies; and reducing churn by 50% by establishing lifecycle analytics and retention frameworks. I thrive in fast-paced, high-growth environments where disciplined execution, roadmap alignment and stakeholder engagement lead to measurable results. Skilled in SQL, Excel and Lean Six Sigma, I combine analytical rigor with empathetic leadership to empower teams and deliver innovation.