Michelle Cleland

CX Operations Leader

New York, New York, United States

Skills Leadership & Management, Creative Problem Solver, Project management & implementation, Personable Coach & Leader, Hiring & On-boarding, Contract Negotiations, Business Documentation, Highly skilled in managing GTM operational facets in a fast-paced environment, Fluent in Spanish

CRM & ERPs: Salesforce, Zendesk, HelpScout, Intercom, Campaign Monitor, SAP, Parallax, Hubspot, Apprise, Outreach, Chili Piper, Monday, Postmark. Tools & technologies: SQL, Looker, JIRA, MIRO, Zappier, Google Suite, MS Office, Slack | Payments & billing systems: Zuora, Chargify, Braintree, PayPal

About I am a highly motivated Customer Success Operations leader with over 10 years of multi-industry, start-up, and corporate experience, executing long-term customer retention strategies and accelerating business growth and ROI. I am passionate about what I do and work effectively in unstructured environments with competing priorities that require new perspectives and creative approaches.

I love implementing new systems and processes or just optimizing existing structures, and I truly believe that teamwork makes the dream work, as I am not always the expert in the room. Additionally, I have a proven track record of successfully developing and implementing strategies that have reduced churn and increased revenue.

If my experience piques your interest, I will happily jump on a call at your earliest convenience. Just let me know what works best for you!