Skills
Implementation Management, Project Management, SaaS Implementation , HRMS Implementation, Customer Success Management, Account Management , Client Relationship Management, Requirement Gathering, Solution Consulting, Client Engagement, Customer Retention, Enterprise Client Handling, Agile Project Management
About
Implementation Manager with 15+ years of experience managing end-to-end SaaS implementations across HR, Payroll, Leave, Attendance, and ESS modules. Experienced in handling complete project lifecycles from requirement gathering and solution mapping to deployment, stakeholder coordination, and post-go-live support.
Led a 13-member implementation team at Greytip Software, consistently achieving 98% on-time delivery while improving implementation efficiency by 20% through process improvements and structured delivery practices.
Strong background in Customer Success and client relationship management, with experience managing complex customer accounts, supporting onboarding journeys, and driving long-term customer engagement. Successfully handled and stabilized 25+ at-risk clients per month by identifying root causes, improving communication, and ensuring timely resolution, contributing to improved retention and customer satisfaction.
Skilled in understanding business requirements and translating them into scalable HRMS solutions aligned with customer goals. Conducted solution workshops, business discussions, and stakeholder meetings with clients across different business functions and leadership levels.
Experienced in project coordination, stakeholder management, implementation governance, cross-functional collaboration, and delivery tracking — with a strong focus on ensuring successful, on-time, and customer-centric implementations.
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