Rolwin

Skills

Salesforce CRM: Dashboards and Reporting, Salesforce Admin, Salesforce CRM Analytics
BI Tools: Power BI, Power BI Desktop, Power BI Services, Power Query, DAX, ETL, Sigma Computing
Advance Excel/Google Sheet: Advanced Formulas, Pivot Table, Power Query, Reports and Dashboards
SQL: Subqueries, Joins, CTEs, Window Functions, MySQL
Python: NumPy, Pandas, Matplotlib, Seaborn.
Databricks: Databricks SQL, Workspace and Catalog, Data analysis and Dashboard development.
Other Tools: Jira, Client Success, Pendo, SFX Insights, ZoomInfo, Apollo, D&B, Lusha, Sales Navigator, ChatGPT
Analytical Skills: Data Visualization, Churn prediction and Forecasting, ATR analysis, Revenue Forecasting, ARR, MRR
Revenue analysis, NPS analysis, Business Impact Analysis. Utilization Reporting, Client Operations, Contract Renewals,
Lead Management, Stakeholders Management , ARR/MRR Renewal Forecast.
GTM strategy, account management, Data loader, Data Import Wizard.
Data Visualization,

About

Revenue Operations & Client Success Analytics: Leverage Power BI, Excel, Salesforce CRM, Databricks, Sigma
Computing, SQL, and Jira Tempo to track key performance metrics, forecast revenue, predict churn, and optimize
resource capacity and quota planning for strategic decisions
• Utilization Dashboard Development: Built a Global Utilization Dashboard in Power BI integrating Jira and Excel,
automating 78% of manual reporting and boosting delivery operations productivity by 21%.
• Churn Prediction & Forecasting: Utilized Client Success and Pendo tools to evaluate client health, engagement, and
renewal risks. Predicted annual churn (ATR lost) and implemented data-backed retention strategies.
• NPS Analysis & Insights: Conducted quarterly NPS evaluations to measure client satisfaction across product usage
and support. Delivered actionable insights that influenced product improvements and service delivery
enhancements.
• Global Utilization & Reporting: Integrated data from Databricks, Sigma, SQL, and Jira to track billable, productive,
and non-productive hours. Presented key utilization insights to leadership for workforce and capacity optimization.
• Pipeline & Process Optimization: Collaborated with U.S. stakeholders on pipeline management, resource planning,
and operational efficiency initiatives. Delivered data-driven insights that enhanced decision-making and process
transparency.
• Collaborated with U.S. SDRs and AEs to enhance sales processes and develop integrated Sales and Operations
dashboards for improved performance visibility.
• Revenue & Financial Reporting: Created ATR reports, revenue forecasts, and Closed Won/Lost summaries,
analyzing recurring vs. one-time revenue to support financial planning and renewal strategy.
• Salesforce Administration: Managed CRM operations by designing custom objects, workflows, and automation
processes. Led data migrations, sandbox deployments, and ongoing CRM maintenance to ensure data accuracy and
system reliability.
Account Management, Territory management, Contract renewals, GTM Strategy, Account
opportunity split,