Location: Hybrid working, split between office (Wilmslow) and home working

Hours of Work: 8:30 am - 3 pm

Part-time 30 hours per week

Salary: £17.2k - Bonus up to £16,032

The Company

We are Citation. We are one of the top 30 companies in the UK to work for, we have an industry-leading client retention rate and thousands of very happy customers.

We've been proudly delivering HR and Health and Safety services to SMEs across the UK for over 20 years - working with over 50,000 clients who love us, need us and want to buy more from us. We have more than doubled in since over the last few years and we've just entered our 3rd wave of private equity ownership so our ambitious growth plans will not stop anytime soon….

It's a great place to work because of the people we employ. Fun, professional and supportive - we want likeminded individuals who love to love their job and want the company to succeed.

The Role

Due to our continued growth, an opportunity has arisen for a Sales Operations Executive to join our Contact Centre Operations team. As a business we are all about quality not quantity, so we are looking for individuals who embody the same ethos!

What will I be doing day to day?

Listening to recorded calls to monitor and review the 'quality' of appointments booked by the Contact Centre ensuring the appointments meet the business criteria and standards.
Sharing calls for training and collaboration
Administration of inbound lead allocation
Answering inbound calls
Managing cancellation of appointments

About You

You are a team player with excellent communication skills. You can pick things up quickly so understanding our sales process won't be a problem for you. We are a fast-paced company, so you'll be comfortable working at speed and able to adapt quickly.

Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.

It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job, so if our culture sounds like a good fit for you and you want to be part of our success story then apply now!

Hit Apply now to forward your CV.

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Sales Operations Executive