365 Retail Markets is the global leader of self-service technology and convenience solutions for the foodservice industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best-in-class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers’ and employees’ success!

The Senior Manager of Revenue Operations is a member of the Finance Team and will report to the Controller. The Senior Manager of Revenue Operations will help shape the structure, processes, and culture around billing operations and customer service.

Essential Functions & Responsibilities

Oversee all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
Partner with cross-functional teams, including Go-to-Market (e.g. Sales and Account Services) and Legal to identify and quantify opportunities to improve the customer experience and the Order-to-Cash process; design and implement scalable processes to address those opportunities
Ensure appropriate internal controls are in place and operating effectively to minimize billing errors and improve efficiency
Create and publish metrics to capture, control and report Revenue Operations team effectiveness
Work with internal teams to build collections processes, aging tracking, and dashboards views in new Gainsight CRM program
Provide audit support for control and substantive testing
Perform month end and quarter end reconciliation activities as assigned
Build comprehensive and enticing KPI program for team goals
Generate and maintain detailed documentation of policies and processes and assist with process improvement/automation initiatives as they arise

Requirements

The ideal candidate will have a deep understanding of billing systems, operations, processes and metrics, and will be responsible for overseeing the day-to-day activities of the Billing Operations and Collections team
6-8+ years of progressive experience in order management, accounts receivable, and billing operations
3+ years experience of hiring, leading, and developing teams
Project management skills, analytical thinker, and effective leader
Leadership in continuous improvement projects within order management, accounts receivable, and/or billing operations
High proficiency with contracting systems, payment processors, and ERP systems (e.g. Sage X3 and Hubspot), as well as Microsoft Excel
Proficient with SQL and experience with ad hoc analysis
Exemplary interpersonal, verbal, and written communication skills
Highly organized, customer-focused, strong attention to detail
Bachelor’s degree in finance, accounting, or related field, with an understanding of revenue recognition rules
Expected to lead multiple aspects of billing operations in an unprecedented, dynamic organization

365 Retail Markets

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Senior Manager of Revenue Operations