The Direct Sales Operations Coordinator is a multi-faceted position, responsible for directly supporting Wine Club, E-commerce, Shipping operations, assisting the Direct to Consumer team with administrative tasks, and providing impeccable service to consumers. Energized by the pursuit of excellence, the Direct Sales Operations Coordinator applies their curiosity, affinity for process, and strong organizational skills to understand and improve processes and consumer experiences. Ultimately, this role combines passion for hospitality, wine, and service to build brand loyalty and achieve sales goals.

THE ROLE

Collaborate with Direct Sales Operations Manager on all facets of the REX HILL Wine Club operations
Assist with organization and fulfillment of club shipments; daily shipping orders, creation and communication of club shipment timelines, organization, and assembly of all elements of club shipments
Work to achieve or exceed monthly e-commerce sales goals through the development and execution of sales initiatives, while monitoring systems related to e-commerce sales, database management and inventory tracking and reconciliation
Create and post weekly Tasting Room sales report recapping the previous week’s sales figures, club enrollments and measurable outcomes
Assist with invoice coding for monthly billing reports
Pour and present wines to educate guests about our wines, while providing exceptional service when supporting the Tasting Room team
Develop strong understanding of Tasting Room operations including winery history, POS, wine club sales, and opening and closing duties

THE CANDIDATE

Cares deeply about the customer experience and understands how to combine service with sales and administrative skills to achieve goals
Possesses an eye for details and the ability to tailor compelling communication to a varied audience
Is passionate about building relationships with our club members and quests
An energetic and enthusiastic team player that brings a healthy dose of good humor to a busy, demanding role
Able to create favorable impressions of REX HILL through guest interactions in our tasting spaces as well as at winery and off-site events
Has a high level of curiosity and a desire to develop and share knowledge of fine wines and the winemaking process

QUALIFICATIONS & REQUIREMENTS

Exemplary customer service and communications skills are a must
High school diploma or equivalent minimum requirement; associate’s degree preferred
Proficiency in Wine Direct, Mail Chimp, Microsoft Outlook & Excel preferred
Willing to work occasional evenings, weekends or holidays, due to club or tasting room events
Able to stand for extended periods of time as well as lift, carry (up & down stairs) and rotate 50 lbs. on a regular basis
Willingness to wear a face mask throughout the course of scheduled shifts, if required
Must be a minimum of 21 years of age, hold a valid OLCC card, and have the ability to get to and from offsite events

THE COMPANY

A to Z Wineworks carefully blends wines true to their variety, sourcing and crafting each vintage with intention from grape to glass. Founded in 2002 by four Oregon wine industry veterans, A to Z Wineworks became a certified B Corporation in 2014, earning recognition as a ‘Best for the World,’ top 10% B Corp every award year since. A to Z joined the portfolio of Ste. Michelle Wine Estates in 2022, having set the standard for cool climate, food-enhancing Oregon Pinot Noir, Pinot Gris, and Chardonnay.

A to Z values collaboration, cooperation and can-do attitudes. A to Z Wineworks is an equal opportunity employer and works toward racial equity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Interested in exploring the possibilities? Submit your resume and cover letter, but don’t stop there. Take some time to explore the A to Z website and view the About A to Z Wineworks playlist on our YouTube channel.

The company is based in Newberg, Oregon at their REX HILL property.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift
Monday to Friday
Weekend availability

Supplemental pay types:

Commission pay

Ability to commute/relocate:

Newberg, OR 97132: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Must be a minimum of 21 years of age.
Proficiency with Wine Direct, Mail Chimp, Microsoft Outlook, and Excel Preferred

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location: One location

A to Z Wineworks

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Direct Sales Operations Coordinator