Senior Manager of Sales Operations

AIC Hotel Group

Location: Miami metro area (Hybrid)

Compensation: $120,000USD (plus potential to earn up to 20% of base salary in incentives,

based on sales performance)

Start Date: ASAP

About AIC Hotel Group

AIC Hotel Group drives the sales and marketing efforts for a dynamic portfolio of luxury and

all-inclusive hotel brands across the United States, Mexico, and the Caribbean. Our

collection includes some of the industry’s most recognized names such as:

● NOBU Hotels – Miami, Chicago, Los Cabos

● Hard Rock Hotels – All-Inclusive – Riviera Maya, Cancun, Vallarta, Los Cabos, and

Punta Cana

● UNICO 20°87° Hotels – Riviera Maya and Riviera Nayarit

●AVA Resort Cancun – Our newest flagship luxury resort

Many of our properties feature large-scale meeting and convention spaces, including some

of the largest venues in Mexico and the Caribbean, catering to major conferences,

incentive programs, and corporate events. Learn more at www.AICHotelGroup.com.

About the Role

AIC Hotel Group is seeking a strategic and results-focused Senior Manager of Commercial Operations to lead and scale the operational structure of our growing hotel and resort organization. Reporting to VP level stakeholders, this role is pivotal in aligning people, processes, and platforms to maximize sales performance across all channels.

This high-impact role serves as the operational and reporting backbone of the commercial organization. You will be responsible for aligning systems, data, and processes to support decision-making, accelerate revenue, and enhance execution across Groups, Weddings, FIT, Retail, Tour Operator and other channels. Your leadership, particularly with Sales Force and CRM Platforms will be critical to building an agile and scalable commercial infrastructure that supports long-term growth. Your findings will support account and territory planning/rotation, staffing and compensation modeling.

Key Responsibilities

Technology & Infrastructure

● Evaluate, implement, and optimize technologies that support sales efficiency and customer engagement

● Collaborate with IT to ensure full integration, automation, and data governance across systems.

● Own the end-to-end commercial tech stack including Salesforce and other CRM/reporting tools.

● Identify market opportunities and develop data-backed go-to-market frameworks that fuel scalable growth.

Process Optimization & Sales Enablement

● Streamline sales operations, lead tracking, contracting, and reporting to improve conversion and productivity.

● Standardize and scale operational workflows across international markets.

● Oversee onboarding, continuous training, and sales enablement to ensure commercial team readiness.

Cross-functional Collaboration

● Partner across marketing, finance, IT, and customer success to align on execution and customer journey.

● Act as a central connector to reduce friction, increase alignment, and inform strategic initiatives.

● Represent commercial operations in roadmap discussions, budget reviews, and innovation planning.

Territory Design, Quotas & Incentives

● Design territory plans and compensation programs aligned with growth objectives and market dynamics.

● Ensure fair, data-driven quota allocation and incentive modeling.

● Continuously refine structures to adapt to performance trends and evolving business needs.

Performance Analytics & Forecasting

● Build robust KPI frameworks to measure performance, pipeline health, and revenue outcomes across channels.

● Lead predictive analytics, trend analysis, and executive-level reporting to drive strategic insights.

● Inform pricing, market entry, and resource deployment decisions with rigorous data analysis.

Shared Services in multinational organization

● Identify operational roles and manage the transition to shared service centers in a multinational organization.

● Establish metrics and workflows that ensure quality, efficiency, and service continuity.

● Maintain tight coordination between all global teams and in-market stakeholders.

Sales Strategy & Planning

● Support sales and marketing leadership through the design and execution of long-term commercial strategies across multiple segments (Groups, Weddings, FIT, Retail, Tour Operator and other channels).

● Support sales and finance function’s annual sales planning including performance modeling, forecasting, goal setting, and headcount alignment.

Team Leadership

● Build and lead a high-performing commercial operations team.

● Promote a culture of accountability, collaboration, and excellence.

● Mentor team members and foster continuous development and career growth.

What You Bring

● Technical expertise in CRM, revenue systems, and commercial analytics

● Deep understanding of both B2B and B2C sales funnels and customer journeys

● Passion for operational excellence and enabling high-performance sales teams

● Advanced analytical skills paired with strong business judgment

● A collaborative, proactive leadership style with a strong sense of ownership

● Experience in fast-paced, growth-oriented, and international environments

What We Offer

Competitive Compensation: Base salary of $120,000 plus bonus potential
Luxury Benefits Package: Comprehensive medical insurance, generous paid vacation, 401K, and holiday time.
Flexibility & Travel: Remote work environment with extensive travel opportunities to the most sought-after destinations.
Career Growth & Prestige: A dynamic, forward-thinking company culture that fosters professional development, career advancement, and global networking opportunities.

Apply Today

If you are a polished sales professional with a passion for group travel and a proven track record of success, we invite you to submit your resume and cover letter to mlilly@aichotelgroup.com. Applications will be reviewed shortly after the closing date: July 25, 2025.

AIC Hotel Group - Committed to Diversity & Inclusion

AIC Hotel Group is an Equal Opportunity Employer. We are committed to fostering a workplace that embraces diversity and inclusivity, ensuring that talent from all backgrounds has the opportunity to thrive. We adhere to all applicable employment laws, providing equal opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Applicants can expect a background and credit check to be eligible for employment. Your vehicle must be insured, meeting required minimum coverage, which will be discussed with final candidates While we appreciate all applications, only candidates selected for an interview will be contacted.

AIC Hotel Group

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Senior Manager of Sales Operations