This position is onsite in Costa Mesa, CA - No Remote Work - No Hybrid

What you will be doing:

Capture and document detailed app specifications including user interaction workflows, and edge cases, and functional requirements
Help drive and specify product, feature, and copy decisions with spec reviews and ongoing meetings with cross-functional teams
Translate process needs into configuration requests for case management and communications systems
Run workshops with attorneys, case managers, and support staff for new processes, gathering feedback, and securing buy-in
Dive deep into discovery by shadowing teams
Lead, design and roll out SOPs, coaching, quickly grasping and distilling highly complex matters into clean, understandable documentation

What you need to qualify:

5+ years' process or business analysis experience in operations, legal ops, insurance, healthcare, or any other highly regulated service environment
Excellent written and oral communication skills to document and create workflows and training aids
Mastery of flow-charting and SOP documentation tools (Lucidchart, Visio, Confluence, Gantt Charts, Google Docs)
Demonstrated strength in interviewing, workshop facilitation, and change-management
Ability to translate feedback into system configuration requests for a case-management platform
Ability to build data snapshots (Excel, Power Query, or dashboard exports) to prove efficiency gains
Lean Six Sigma Yellow/Green Belt or similar continuous-improvement credential a plus
Familiarity with BI dashboards (Looker, QuickSight, Tableau) for visualizing operational KPIs

What's in it for you:

Company paid dental, vision, and life insurance after 60 days of employment
Medical insurance after 60 days of employment
401(k) matching after one year of employment
Unlimited vacation policy, contingent on meeting performance goals
On-site gym
Opportunities for growth and advancement

DISCLAIMER: The compensation range represents a good faith estimate of what our client may pay for the position at the time of posting. Our client may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s gender or any other protected status.

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