Company Overview:

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Role Outline:

The EMEA Operations Support teams' core objective is to be a great business partner to sales and delivery teams as well as providing value to our customers and contractors. The scope of the responsibilities of the role varies from ensuring timely and accurate customer invoicing & supplier payments, through to providing ad hoc analysis on projects. We are in a strategic growth area of the business so this is a great opportunity for motivated individuals to join and grow with the company.

Responsibilities:

Account Management and Relationship Building

· Accountable for managing and quality checking all transactions posted to sales ledger.

· Develop strong customer relationships to ensure positive cash flow by ensuring proper documentation (purchase orders, etc.) to facilitate accurate and timely billing.

· Provide excellent customer service through resolving queries where necessary. This includes working closely with the sales and delivery team and providing support when required (specifically for awareness around the billing process).

· Participate in regular ledger reviews and resolution of issues arising within agreed timescales.

Process and System Understanding

· Produce client invoices and ensure timely delivery thereof.

· Setup and maintenance of customer accounts.

· Reconcile customer & supplier accounts; examples include purchase order spend tracking, supplier invoice approval, self-billing accounts billed versus contractor timesheets, etc.

· Ensure signed customer terms and conditions are in place before trading.

· Produce credit notes and invoice requisition forms in line with predefined processes.

Deliver High Quality Communication

· Collect cash from customers in line with customer contractual terms and company processes.

· Meet cash collection target as agreed with Manager of Operations Support.

Manage supplier invoice approvals & payment.

· Ensure timely resolution of unapplied cash receipts.

· Provide accurate and timely data for client and internal reports.

· Carrying out of such ad-hoc tasks as required by Manager of Operations Support.

Core Skills

Fundamental

Ability to directly liaise with clients and other stakeholders in a professional and effective manner
Ability to deal with potentially difficult calls and challenging customers
Well organised
Ability to work to strict deadlines
High level of attention to detail
Strong influencing and negotiating skills
Good verbal and written communication skills
Aptitude for continual learning and development with different systems and applications

Advanced

Ability to develop peer and manager relationships
Analytical and seeking to improve whether through business change or process improvement
Problem solving skills and ability to adapt to different situations

Knowledge, Abilities and Qualifications:

Fundamental

PC literate, familiar with MS Office packages, specifically MS Excel
Higher education or BS/BA degree or equivalent experience

Advanced

Experience with Oracle financial packages
Knowledge of cash flow management
Basic accounting experience
Advanced MS Excel skills

Personal Attributes:

Supportive, team player
Positive attitude and flexible approach
Accurate and methodical approach
Able to work under pressure and still maintain a high level of accuracy and attention to detail
Ability to prioritise workload
Independent process driven worker with a proactive attitude to work
Ability to communicate at all levels and with external parties
Good business acumen
Confident and outgoing
Self-starter
Proactive in approach

Allegis Group

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