About Us

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

Job Purpose Role

The Sales Operations & Service Operational Excellence Lead is responsible for implementing our state-of-the-art Sales Operations & Service process and driving continuous improvement in efficiency and effectiveness. We want to exceed the expectations of our customers and bring a wow factor to insurance policy management. Leveraging data and new technologies, e.g. AI, machine Learning, to support our objective to make this process intuitive and easy for our clients. We want to optimize the entire value chain with all our partners. We are setting a new standard within our industry.

Working with the Global Sales Operations & Service Tribe Lead and Operational units you are jointly responsible for the execution of the Sales Operations & Service strategic agenda. The Global Operational Excellence Lead support all the colleagues in the execution of the various objectives by listening, challenging, and supporting the various objectives of the squads. You spend significant amount of time understanding the underlying data of the company and make data driven decisions to find ways to continuously optimize the Sales Operations & Service journey. You have a deep understand of the key performance measures to steer a successful Sales Operations & Service unit and work collaboratively with stakeholders across the full insurance value chain e.g. pricing, actuarial, finance, sales, etc.

As a global leader you are acting at European scale. You lead by example by empowering the colleagues and let them develop and grow every day. The global lead embraces the AZ Direct culture and is an agile ambassador. As a Chapter Lead you have the drive and passion to accelerate the performance of Sales Operations & Service and share the know-how with your international colleagues. Every day, you support the overall strategy of Allianz Direct becoming digitally unbeatable!

Key Responsibilities

Development and improvement of the high digital Customer Service Model
Implement harmonized Sales Operations & Service journeys and continuously optimize our Sales Operations & Service process to the highest standards
Identify and resolve frictions in the Sales Operations & Service handling journeys and process
Continuously measure and monitor performance against OKRs, KPIs
Support operational units to deliver an excellent service to our customers
Steering and close collaboration of Sales Operations & Service operational excellence squads with a global tasks and mindset
Liaison with key stakeholders across the value chain with an understanding of how Sales Operations & Service contributes to the overall success of the organization
Support the international culture and the agile way of working within the Tribe

Qualifications/Key Skills

Bachelor or University degree in related field.
Strong Operational Management skills with proven track record in Sales Operations & Service management
Experience with agile organisations and cross country collaborations
Excellent understand of Sales Operations & Service customer journeys and processes improvement
First experience with Conversational, GenAI, Co-Pilot
Effective communication skills to work with stakeholders in a global business environment
Strong analytical skills to make good, timely, data driven strategic decisions
Experience working in agile organizations a plus
Entrepreneurial mindset with a passion for technology-based innovation
Customer obsessed
Inspirational leadership skills including change management (Coaching, Listening and Conflict management)
Excellent level of English. Other languages a plus, particularly German, Spanish, Dutch, Italian and French

Additional Information

We offer: Career development programs, Workwell@Allianz, Flexible working arrangements Please submit your applications only via our online tool.

51787 | Operations | Professional | n.a. | Allianz Direct | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

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