BUSINESS APPLICATIONS ANALYST

JOB DESCRIPTION

Position Summary

The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives.

The ideal candidate combines strong business analysis skills with hands-on application administration experience and a passion for improving business efficiency through technology.

Key Responsibilities

Business Analysis & Process Improvement

Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
Gather, document, and analyze business and functional requirements.
Translate business requirements into system configurations, enhancements, and integration specifications.
Develop process maps, user stories, workflows, and business requirements documentation.

Salesforce Administration & Support

Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.
Provide day-to-day application support and user assistance.
Assist with data quality management and user adoption initiatives.
Troubleshoot Salesforce issues and coordinate with vendors when necessary.

Support testing and deployment of new Salesforce functionality.

MuleSoft Integration Support

Assist in monitoring and supporting MuleSoft integrations.
Work with integration developers to document data flows and integration requirements.
Investigate and resolve integration-related issues.
Support API documentation and integration governance activities.
Participate in integration testing and validation efforts.

SharePoint Administration & Governance

Assist with document management and collaboration initiatives.
Create and maintain SharePoint pages, forms, and content structures.
Ensure adherence to governance and records management policies.
Support Power Automate workflow enhancements as needed.

Slack Administration & Collaboration

Support Slack workspace administration and governance.
Configure channels, user permissions, and integrations.
Assist in developing workflows and automation within Slack.
Promote user adoption and collaboration best practices.
Support integration between Slack and enterprise systems.

Reporting & Data Analysis

Develop and maintain reports, dashboards, and analytics.

Analyze business data trends and provide actionable insights.
Assist management with KPI reporting and operational dashboards.
Support data validation and reconciliation efforts across integrated systems.

User Training & Support

Provide end-user training and guidance.
Develop and maintain documentation, procedures, and knowledge base articles.
Support application onboarding for new employees.
Act as a trusted advisor for business users seeking application guidance.

Qualifications

Education

Bachelor's degree in information systems, Business Administration, Computer Science, or related field.

Experience

Minimum 5+years of experience supporting business applications.
3+ years of Salesforce administration and support experience.
Experience with MuleSoft or enterprise integration platforms.
Experience with SharePoint Online administration.
Experience supporting Slack or other enterprise collaboration platforms.
Experience gathering business requirements and supporting technology projects.

Preferred Certifications

Salesforce Administrator Certification
Salesforce Advanced Administrator (Preferred)
MuleSoft Certified Associate or Developer
Microsoft 365 Fundamentals or SharePoint Certification
Certified Business Analysis Professional (CBAP) or equivalent (Preferred)

Technical Skills

Salesforce

Sales Cloud
Flow Automation
Reports & Dashboards
Security & User Management
Data Management

MuleSoft

API Monitoring
Integration Support
Data Mapping
Error Analysis

Microsoft 365 / SharePoint

SharePoint Online
Power Automate
Power Apps
Document Management
Permissions & Governance

Slack

Channel Administration
Workflow Builder
Integrations
User Management

Desired Competencies

Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement
Process improvement mindset
Documentation and requirements gathering
Customer-service orientation
Project coordination skills
Ability to manage multiple priorities simultaneously

Allied Fire Protection

New Jobs

Business Applications Analyst