BUSINESS APPLICATIONS ANALYST
JOB DESCRIPTION
Position Summary
The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives.
The ideal candidate combines strong business analysis skills with hands-on application administration experience and a passion for improving business efficiency through technology.
Key Responsibilities
Business Analysis & Process Improvement
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Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
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Gather, document, and analyze business and functional requirements.
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Translate business requirements into system configurations, enhancements, and integration specifications.
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Develop process maps, user stories, workflows, and business requirements documentation.
Salesforce Administration & Support
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Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.
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Provide day-to-day application support and user assistance.
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Assist with data quality management and user adoption initiatives.
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Troubleshoot Salesforce issues and coordinate with vendors when necessary.
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Support testing and deployment of new Salesforce functionality.
MuleSoft Integration Support
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Assist in monitoring and supporting MuleSoft integrations.
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Work with integration developers to document data flows and integration requirements.
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Investigate and resolve integration-related issues.
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Support API documentation and integration governance activities.
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Participate in integration testing and validation efforts.
SharePoint Administration & Governance
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Assist with document management and collaboration initiatives.
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Create and maintain SharePoint pages, forms, and content structures.
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Ensure adherence to governance and records management policies.
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Support Power Automate workflow enhancements as needed.
Slack Administration & Collaboration
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Support Slack workspace administration and governance.
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Configure channels, user permissions, and integrations.
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Assist in developing workflows and automation within Slack.
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Promote user adoption and collaboration best practices.
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Support integration between Slack and enterprise systems.
Reporting & Data Analysis
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Develop and maintain reports, dashboards, and analytics.
