Company Overview

Bootz Industries, part of American Bath Group, is a leading manufacturer in the plumbing and bath products space, serving trade professionals, distributors, and contractors across North America. The Bootz division plays a critical role in delivering reliable, high-quality solutions to the trade channel and is focused on strengthening its commercial infrastructure to support continued growth.

The Opportunity

Bootz is hiring a Sales Operations Manager to build and lead the commercial support infrastructure for the division.

This role exists to address a fundamental gap: key commercial functions—inside sales, quoting, lead management, and warranty—are currently operating but lack the systems, structure, and visibility required to scale effectively.

The mandate is to transform these fragmented processes into a coordinated, high-functioning operating system that improves responsiveness, strengthens rep engagement, and enables trade channel growth.

This is a hands-on leadership role where you will both run the business and build the systems that make it run better.

Success in Year One

Within the first 12 months, success will look like:

A centralized and standardized quoting and lead management system is fully operational
Leads are tracked from identification through quote conversion with clear ownership and visibility
Inside sales is fully staffed, structured, and operating against defined performance metrics
Warranty operations are managed within Bootz, with clear KPIs and reduced escalation to leadership
A commercial scorecard is in place and actively used to manage performance across all functions

The Mandate

You will be responsible for designing and installing the commercial infrastructure that supports Bootz’s sales organization while simultaneously leading day-to-day operations.

This includes:

Building a centralized quoting and lead intake process
Implementing tools and workflows for lead identification and distribution
Creating visibility into rep engagement and quote conversion
Stabilizing and leading the inside sales function
Bringing ownership of warranty operations into the division
Establishing KPI-driven management across all commercial support functions

You will operate across multiple stakeholders—including sales leadership, general management, corporate partners, and external reps—without waiting for perfect systems or clarity.

Year One Critical Outcomes

Standardized quote intake and lead generation processes implemented
Lead tracking system in place with measurable rep follow-through
Inside sales operating with defined staffing model and performance cadence
Warranty function transitioned to local ownership with structured escalation handling
KPI-driven commercial scorecard actively used to run the business

Why This Role Is Hard

The infrastructure you need does not fully exist—you will have to build it
You must lead live operations while designing future-state systems
Multiple workflows are fragmented across teams and require integration
Stakeholders span functions, requiring influence without direct authority in all cases
Success depends on balancing speed, service quality, and operational discipline

This is not a plug-and-play environment—it requires judgment, structure-building, and ownership.

Leadership Profile

The successful candidate will bring:

A track record of building operational systems in commercial or sales environments
Strong judgment and the ability to make decisions without unnecessary escalation
Experience leading inside sales, customer service, or similar teams
The ability to create structure in environments that are not fully defined
A hands-on leadership style that combines execution with system design

You are equally comfortable solving today’s operational issues and building the systems that prevent them tomorrow.

Experience Requirements

Required:

Leadership experience in inside sales, customer service, or commercial operations
Proven ability to build and implement operational systems, workflows, and KPIs
Experience working in environments where processes were incomplete or evolving

Preferred:

Experience in plumbing, building products, or adjacent industries
Familiarity with CRM or sales systems (e.g., Salesforce)
Exposure to quoting, bid management, or takeoff processes
Experience with tools such as ConstructConnect, Dodge, or similar

Why the Right Candidate Will Be Excited

Opportunity to build a commercial operating system from the ground up
Direct impact on revenue growth and trade channel effectiveness
High ownership with the ability to reduce dependency on senior leadership
A role that blends strategy, operations, and leadership
Visible impact across sales, customer experience, and organizational performance

This is a builder’s role—ideal for someone who wants to create structure where it doesn’t yet exist.

Why This Role Matters

This role is critical to unlocking Bootz’s next phase of growth.

Without strong commercial infrastructure:

Sales teams lack visibility and coordination
Customer responsiveness suffers
Leadership becomes a bottleneck for operational decisions

By building and leading this function, you will enable a more scalable, responsive, and effective commercial organization—directly supporting the division’s ability to grow within the trade channel.

American Bath Group

New Jobs

Sales Operations Manager