Company Overview
Bootz Industries, part of American Bath Group, is a leading manufacturer in the plumbing and bath products space, serving trade professionals, distributors, and contractors across North America. The Bootz division plays a critical role in delivering reliable, high-quality solutions to the trade channel and is focused on strengthening its commercial infrastructure to support continued growth.
The Opportunity
Bootz is hiring a Sales Operations Manager to build and lead the commercial support infrastructure for the division.
This role exists to address a fundamental gap: key commercial functions—inside sales, quoting, lead management, and warranty—are currently operating but lack the systems, structure, and visibility required to scale effectively.
The mandate is to transform these fragmented processes into a coordinated, high-functioning operating system that improves responsiveness, strengthens rep engagement, and enables trade channel growth.
This is a hands-on leadership role where you will both run the business and build the systems that make it run better.
Success in Year One
Within the first 12 months, success will look like:
- A centralized and standardized quoting and lead management system is fully operational
- Leads are tracked from identification through quote conversion with clear ownership and visibility
- Inside sales is fully staffed, structured, and operating against defined performance metrics
- Warranty operations are managed within Bootz, with clear KPIs and reduced escalation to leadership
- A commercial scorecard is in place and actively used to manage performance across all functions
The Mandate
You will be responsible for designing and installing the commercial infrastructure that supports Bootz’s sales organization while simultaneously leading day-to-day operations.
This includes:
- Building a centralized quoting and lead intake process
- Implementing tools and workflows for lead identification and distribution
- Creating visibility into rep engagement and quote conversion
- Stabilizing and leading the inside sales function
- Bringing ownership of warranty operations into the division
- Establishing KPI-driven management across all commercial support functions
You will operate across multiple stakeholders—including sales leadership, general management, corporate partners, and external reps—without waiting for perfect systems or clarity.
Year One Critical Outcomes
- Standardized quote intake and lead generation processes implemented
- Lead tracking system in place with measurable rep follow-through
- Inside sales operating with defined staffing model and performance cadence
- Warranty function transitioned to local ownership with structured escalation handling
- KPI-driven commercial scorecard actively used to run the business
Why This Role Is Hard
- The infrastructure you need does not fully exist—you will have to build it
- You must lead live operations while designing future-state systems
- Multiple workflows are fragmented across teams and require integration
- Stakeholders span functions, requiring influence without direct authority in all cases
- Success depends on balancing speed, service quality, and operational discipline
This is not a plug-and-play environment—it requires judgment, structure-building, and ownership.
Leadership Profile
The successful candidate will bring:
- A track record of building operational systems in commercial or sales environments
- Strong judgment and the ability to make decisions without unnecessary escalation
- Experience leading inside sales, customer service, or similar teams
- The ability to create structure in environments that are not fully defined
- A hands-on leadership style that combines execution with system design
You are equally comfortable solving today’s operational issues and building the systems that prevent them tomorrow.
Experience Requirements
Required:
- Leadership experience in inside sales, customer service, or commercial operations
- Proven ability to build and implement operational systems, workflows, and KPIs
- Experience working in environments where processes were incomplete or evolving
Preferred:
- Experience in plumbing, building products, or adjacent industries
- Familiarity with CRM or sales systems (e.g., Salesforce)
- Exposure to quoting, bid management, or takeoff processes
- Experience with tools such as ConstructConnect, Dodge, or similar
Why the Right Candidate Will Be Excited
- Opportunity to build a commercial operating system from the ground up
- Direct impact on revenue growth and trade channel effectiveness
- High ownership with the ability to reduce dependency on senior leadership
- A role that blends strategy, operations, and leadership
- Visible impact across sales, customer experience, and organizational performance
This is a builder’s role—ideal for someone who wants to create structure where it doesn’t yet exist.
Why This Role Matters
This role is critical to unlocking Bootz’s next phase of growth.
Without strong commercial infrastructure:
- Sales teams lack visibility and coordination
- Customer responsiveness suffers
- Leadership becomes a bottleneck for operational decisions
By building and leading this function, you will enable a more scalable, responsive, and effective commercial organization—directly supporting the division’s ability to grow within the trade channel.