As a Global Sales Operations Analyst, you will play a pivotal role in supporting the sales and client success teams on their most impactful initiatives. Your responsibilities will span a variety of critical tasks, including establishing pricing frameworks, managing an RFP database, coordinating and responding to RFPs, delivering training to commercial teams, and creating compelling presentations.

You will collaborate closely with the General Manager of Global Markets (and later the Commercial Director) to align commercial processes with strategic objectives and establish a scalable sales structure. This role requires you to think strategically, innovate effectively, and become a thought leader within the commercial team, driving excellence in a fast-paced, high-impact environment.

We welcome candidates from all backgrounds who are detail-oriented, thrive under pressure, have a strong work ethic, and are motivated to make a meaningful impact.

Tasks

RFP Management

Develop RFP project timelines and oversee the process from initiation to submission, ensuring timely, high-quality responses.
Lead the drafting of RFP responses, ensuring readability, consistency, and an engaging tone.
Collaborate with marketing, sales, product, engineering, and member experience teams to include the latest product updates and features in responses.
Maintain and regularly update the RFP library and response database.

Commercial Thought Leadership

Serve as a trusted resource for sales and client success teams, addressing one-off queries from prospects and consultants.
Create feedback loops to analyze trends and provide real-time insights into buyer behaviors and preferences, helping marketing and sales optimize strategies.
Build deep knowledge of Progyny’s offerings, key differentiators, and the broader family-building industry.

Knowledge Management and Training

Develop and maintain a comprehensive knowledge base to ensure teams stay informed about product updates.
Deliver training sessions for internal and external stakeholders, enhancing alignment and expertise.

Sales Operations

Ensure proper setup and functionality of sales tools and systems, while accurately tracking and measuring key performance indicators (KPIs).

Requirements

Education & Experience

A bachelor’s degree or equivalent work experience, ideally in business, communications, or a related field.
2+ years of professional experience in sales operations, RFP management, or a similar B2B role. Diverse backgrounds and experiences are welcomed.

Skills & Competencies

Excellent Communication: You have a proven ability to craft persuasive, high-quality proposals and presentations that resonate with a variety of audiences.
Attention to Detail: You excel at managing complex processes and maintaining accurate, up-to-date documentation.
Project Management: You’re adept at juggling multiple priorities, meeting deadlines, and thriving in fast-paced environments.
Collaboration and Teamwork: You’re skilled at building strong relationships and working across teams (sales, marketing, product, engineering) to achieve shared goals.
Adaptability and Resilience: You’re comfortable navigating ambiguity, solving problems creatively, and staying focused under pressure.

Additional Qualifications

Proficiency in English with excellent grammar and writing skills.
A passion for knowledge sharing and a proactive approach to training and enabling others.
Familiarity with sales tools, CRM systems, and a data-driven mindset.
Interest in the family-building industry or enthusiasm for understanding niche markets and products.

Benefits

Annual gross salary range for Berlin-based applicants: €53,000 - 56,000
Additional bonus program and company equity
Fertility & family building benefit: Get access to our platform and a 5.000€ net benefits budget
Mental health benefit: Access to 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health
Sustainable mobility benefit: Dance e-bike subscription or monthly public transportation ticket (BVG)
Hybrid work: Up to 2 days a week work from home
Remote work: Up to 8 weeks per year

apryl (acq. by Progyny)

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Global Sales Operations Analyst