COMPANY OVERVIEW

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of Cold Chain.

We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

Position Overview and Purpose

This role will be responsible for the administering Arcadia’s CRM system, will provide sales support across the organization, and provide information to current and prospective customers who are interested in doing business with the company.

Essential Functions and Basic Duties

1. Salesforce Administration and Data Management

Manages CRM system including integration with applicable systems, configuration changes and best practices to ensure efficient use of the system
Manages data integrity and resolution for customer data along with weekly governance processes to ensure data is properly collected, stored, analyzed, and available for use by Sales
Provides appropriate CRM training and other on-boarding training
Works cross functionally across Arcadia departments, sales and sites to create reports that capture key commercial KPI’s and facilitates meaningful sales analysis
Performs upon request ad-hoc analytics including customer profiles, historical trend analysis, market share and other profitability analysis

2. Sales Support

Collaborates with Sales to analyze external market data including import / export data, market trends, customer databases etc. to generate actionable insights
Responsible to master and use all Arcadia data platforms (ERP, CRM etc.) To obtain necessary information and analyze it for the effectiveness sales team
Coordinates Sales rate increase processes including rate analytics, site engagement to develop customer targets, pricing roll out support including selling stories and post audit tracking of price realization
Coordinates requests for customer pricing and bid responses for any new or business renewals
Owns repository of customer contracts and tracks renewals and manages alerts and process to ensure timely negotiations for renewals

3. Inside Sales Resource

Performs initial triage for inquiries from outside parties interested in doing business with Arcadia through web forms, phone calls and emails to general mailbox
Able to price out smaller or one-time programs under defined thresholds
Supports sales efforts at various trade shows or marketing events

Qualifications

BA or BS degree or equivalent relevant experience required
3+ years of experience in sales operations, data analytics and marketing insight generation
Responsive problem solving and action action-oriented mindset
Excellent communication (oral and written) and attention to detail; excellent interpersonal, presentation, and organizational skills
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to analyze, understand, synthesize and clearly summarize / communicate large amounts of financial and market performance data
Knowledge of financial statements and ability to interpret financial reports
Ability to read, understand & interpret legal contracts
Strong experience in use of MS Office applications like Word, Excel and PowerPoint as well as analytical / visualization tools like Tableau
Hands on experience using a CRM (i.e. Salesforce.com).
Ability to travel up to 20%

Arcadia Cold Storage and Logistics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home

Schedule:

Monday to Friday

Ability to commute/relocate:

Atlanta, GA 30328: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: One location

Arcadia Cold Storage and Logistics

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