Our client is a long established and recognised market leader within the in UK & Europe. As part of their continued success and growth ambitions they are looking to recruit a driven and commercially focussed Sales Operations Manager to help drive the business forward.

Reporting to the Sales Director, you will lead and manage all inbound sales related activities across your department and sales channels in Nottingham.

What will you get?

Salary Circa £60000 (neg)
Annual Performance Bonus – £12500 per annum
Flexible working - Approx 1 day in office
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
Private Medical Insurance Scheme with AXA PPP Healthcare
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Fee Protection Plan
Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
Corporate Discounts

Who are we looking for?

Essential: Operations Management experience gained in a commercial B2C contact centre sales environment or from a fast paced blue chip Financial Service contact centre environment
Experience of managing operations upwards of 100FTE in a sales environment
Evidence of setting a new level of standard across the site, gaining buy-in from your people and delivering real results
Strong background of delivering growth within a B2C contact centre sales environment, both from an operational and support/change perspective, delivering consistent commercial growth
Desirable: Robust project management skills, able to run with existing projects and identify new opportunities to create growth
Target, growth, commercial orientated individual
Innovative thinker, looking at news ways of working, pioneering new techniques
Continually strives to improve, innovate and land change quickly and effectively

What will you do?

Drive performance and exceed site targets whilst maintaining high quality and customer engagements standards
Lead the culture, pace and tone of the environment; coaching and mentoring future leaders as opposed to managing people via tasks, targets and processes.
Drive a culture of achievement, positive support and motivation, modelling and embedding the right culture and values
Successfully embed change; challenging positively, delegating opportunities appropriately, to develop talent, champion learning and new ways of working and to manage time and delivering value add effectively across the team.
Contribute to the high performance and continuous improvement across the Contact Centre through sharing learnings and best practice and creating an effective feedback loop to bring BAU improvements to the change agenda.
Manage the ‘how’; to drive the best result for the customer, business and colleague, seeking to manage the long-term sustainability of the business as well as achievement of short term weekly and monthly targets.
Focus on personal brand; building strong relationships focussed on wider team success. Modelling values of trust and integrity in all interactions and taking personal accountability for actions and delivery.
Set expectations and drive accountability; Provide clarity on what the objectives are and how we are going to achieve them; striking the balance between increased profitability and sustainable colleague engagement. Plan/Review/ Measure/Evaluate.

How to apply?

If you believe you have what is required to thrive and deliver in this exciting role, please apply by sending your CV to recruitment@ardoursolutions.comor call Rupi Rai directly on 07931 356 350 ASAP.

Job Type: Full-time

Salary: £60,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Life insurance
Private medical insurance
Work from home

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

Work Location: Hybrid remote in Nottingham

Reference ID: RR INOP

Ardour Solutions Ltd

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Sales Operations Manager