Position:

EMEA Sales Operations Specialist

Job Description:

The EMEA Customer Experience team is looking for a Sales Operation Specialist, who will provide expert external/internal customer service and sales support for Arrow customers and stakeholders. The team is built of 10 people spread across EMEA: in Germany, Sweden, UK, Italy, Netherlands. In this position, you will be responsible for handling more complex tasks, interfacing with important Arrow customers/stakeholders to create a successful customer experience.

What You Will Be Doing at Arrow?

Be responsible for the day-to-day support and customer service activities for assigned accounts.
Perform support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
Serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.
Demonstrates a proactive approach and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts.
Order Processing.
Process Improvements.
Onboarding/managing capabilities for more complex deals/customers.

What Are We Looking For?

A charismatic and ambitious individual who is eager to learn!
You've got strong customer service skills and must enjoy daily contact with clients via phone, email, chat.
Strong learning capabilities in system, tasks etc.
Excellent written and verbal communication in English and German.
Strong drive for creating an excellent customer experience.
Good understanding of how to manage larger customers, business and tools.
Experienced in using internet-based chat, instant messaging, related communication tools, Office suite.

Nice to have:

Sales support or sales operations experience.
Experience in the IT industry.
Knowledge of any additional language is a plus: Swedish, Italian, French, Spanish.

What is in it For You?

Full-time role
Permanent contract with 6 months probation period

Our story

As Arrow Intelligent Solutions (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.

Location:

IT-Milan, Italy (Viale dell'Innovazione)

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics

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EMEA Sales Operations Specialist