Join AutoTrader.ca and become part of a true Canadian success story. With 45 years as a leading, iconic Canadian business, we're well positioned and resourced to lead the next 45 years of the automotive industry, whatever this may look like – and you could be a big part of our incredible journey. Join us at TRADER to be part of a diverse workforce and an award-winning culture, where you will do more than just join something – you’ll add something.

We are looking for a Sr. Manager, Sales Operations for the largest automotive marketplace in Canada.

The Senior Manager, Sales Operations will be responsible for monitoring, optimizing, and managing the performance of Trader Web Listing Upgrades “WLU” Products at a customer level, the Sr. Manager, Sales Operations needs to be highly data driven / analytical individual with commercial acumen who will act as the main point of contact for sales on topics related to the performance of WLU.

Key Areas of Responsibility

Leadership:

Support Sales with enquires related to diagnostic of WLU Performance
Manage, lead and coordinate projects related to demoing value of WLU
Ensure Sales have the right analytical tools/ dashboards to successfully demo the value of WLU
Responsible for developing business presentations for management and clients as needed
Regularly monitor WLU performance and generate performance reports to management
Proactive Support for Listing Upgrades:
Responsible for analyzing WLU at a customer level and delivering key metrics that uncover actionable insights for the sales team
Responsible for managing and improving the WLU exception reporting tool/ Dashboard
Act as the primary point of contact to triage all issues raised by the sales team regarding WLU performance and escalate to cross functional teams as needed.
Diagnose customer performance level issues and build action plan for sales to execute on, hold bi-weekly cross functional meeting on the type of issues that has been raised
Communicate to Product team in terms of recurring issues that needs to be addressed
Support the existing retention process led by the retention team if data support is required.

Go to Market Support

Support GTM team in building WLU sales campaigns by providing customer level data such as (current product penetration %, historical placements, inventory trends, etc.).
Develop processes / materials to efficiently support account managers to win-back customers
Support the tracking of WLU offer expiries and renewals.
Track penetration of limited quantity WLU products and manage under penetrated areas for exclusive products.

Demo Value Evolution

Highly engaged with Data Scientist & Product Teams regarding the latest demo value metrics available – and how to efficiently make use of it.
Gather feedback from the field on how reps are demonstrating value and provide feedback to the product team for consideration.
Develop, revise, and enforce business policies and procedures as needed.

Education & Experience:

Bachelor’s degree in Business Administration, Computer Science or equivalent experience.
Minimum 5 years’ experience in an analyst function. (R)
Strong analytical / computer skills – Excel, PowerBI, Database theory, and the ability to extract information into user friendly formats. (R)
Advanced Excel skills (R)
Experience working with Salesforce (A)

What’s in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

Gym discounts
Local in-office free gyms
Employee and Family Assistance program
Weekly virtual wellness events
In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
Conferences & training budget
Regular internal training programs

Financial planning

Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

Annual bonus structure
3% CPP matching

AutoTrader.ca

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Sr. Sales Operations Manager