Business Analyst (Partner Operations)

Interview- Video

Remote role

Contract role

Skills- Partner Onboarding, Sales Operations, Salesforce, Process Improvement, Process Automation, Change Management

Job Title: Partner Operations Support Analyst

Duties: Reporting to Sr. Manager of Partner Strategy & Operations in the Global Partner Organization, this role is global in scope and ideal for an experienced Business Analyst who thrives in a high-growth, fast-moving and highly collaborative, matrixed environment and who is committed to delivering engaging, agile, scaleable and most importantly, impactful learning experiences. This individual works with a spirit of positive can do energy, flexibility, attention to detail and proactiveness. While this role does not require actual training delivery, applicants should be natural facilitators and collaborators who are comfortable hosting events and managing a virtual classroom when needed.

This Partner Onboarding role is a hands-on, global role that will liaise closely with Global Partner leadership, Sales Operations, IT Services, GTM and cross-functional partners with the goal of driving time to productivity for our partners which ultimately impacts customer satisfaction and success.

Responsibilities:

Support Partner lifecycle (Onboarding, Progression, and Offboarding) Manage partner deal desk Identify process gaps and looks for process automation/improvement/s opportunities Partner with Sales Leadership and IT Enablement teams to identify onboarding gaps and gain insights to advise and prioritize existing and future onboarding program development focus areas Participate on future Program initiatives Provide consulting/advocacy on Partner Operations Support internal audit requirements Coordinate on Partner General Term (PGT) requirements and Agreements Develop learning content and Facilitates partner trainings Monitor Slack, e-mails, and various online and offline support channels to respond to Partner inquiries and support requests Provide functional guidance on Legal and Partner Experience initiatives Facilitate Leadership for operational questions and tool/system/s functionality

Skills:

4 + years in business partner management Critical thinking, outstanding writing and editing, impeccable planning and polished relationship-building skills Demonstrated experience managing onboarding program design, development, and deployment successfully with measurable results at a mid to large size tech company Operational skills with ability to vision and build scalable, repeatable programs Change management skill set working with a sales ecosystem.

Ability to represent concepts, vision and objectives and communicate across enablement organizations and business partners supporting the build of role relevant learning experiences Well-organized; able to manage multiple tasks and results at one time, and prioritize in a high-pressure often changing environment Collaborative and agile working style with success networking and building relationships to support cross team engagement and alignment Tenacious, persistent and employs can do attitude Experience working with Salesforce Or similar enablement platforms a plus Previous sales (quota carrying) experience a plus

Keywords:

Education: Bachelor's degree/foreign equivalent in a related discipline or meaningful relevant on the job experience.

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