Job Title: Online Sales Operations Manager

Location: Hybrid - largely remote, with UK travel

Salary: Competitive + Company Car + Bonus

Hours: 40 hours per week Monday – Friday

Who we are

We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation,

BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

Purpose of the role

The key purpose of this role within the Online Sales Operations team is to ensure the successful day to day delivery of our online sales program including but not limited to managing a team of Auctioneers and an Online Sales Operations Lead to provide the highest level of vendor and buyer experience and optimise sale performance.

The role has day to day management responsibility for a team of Auctioneers and an Online Sales Operations Lead in relation to personal performance, standards & holiday management. This includes management of quality standards and overall responsibility for the delivery of a robust Buyer Portfolio management program and Provisional Bid negotiation by their team.

Key Accountabilities:

Motivate, develop and mentor their team to ensure all aspects of their roles are carried out in line with their job role and responsibilities.
Work with Sales Program Management to correctly and fairly delegate and manage the team member’s workloads on a daily basis.
Construct and manage a rota to ensure there is adequate resource available at evenings and weekends.
Conduct and document regular performance reviews with direct reports and manage team members personal development and progression accordingly.
Full recruitment and management/leadership responsibility of their team.
Advise assigned customers (Vendor) on industry market conditions and achievable selling prices of vehicles entered for sale so that customers’ expectations are realistic, bids from purchasers are accepted and the Company’s services are fully utilised.
Undertake pre and post-sale activities as required and appropriate to ensure customer (Vendor & Buyer) requirements are fully met and Company objectives met: some examples of this would be converting or negotiating on provisional bids, dealing with telephone enquiries, attending or arranging vendor or buyer meetings.
Work with their team to deliver an excellent standard of auctioneering including bringing energy & rhythm to the sale, varying the pace of the sale where appropriate, paying attention to detail, to auctioneer clearly and demonstrate a high level of product knowledge to support both sellers and buyers in making informed decisions and enabling sales opportunities to be maximised.
Manage and mentor the Online Sales Operations Lead to ensure their assigned team of Online Clerks are managed and motivated appropriately and deliver to an excellent standard.
Provide feedback to the Stakeholders to ensure issues are actioned, and sale performance is maximised for our vendor customers. Feedback items for improvement to Centres to ensure quality is upheld
Oversee that the required pre and post-sale activities assigned to the team are completed to the necessary standard in order ensure customer requirements are fully met along with company objectives.
Drive team output in post-sale activities and report back as necessary.
Manage their team to negotiate provisionals, play an active part in buyer account management, surrounding marketing, post-sale disputes, offer advice on other products and services.
·Manage their team to report, update and manage assigned list of buyer accounts ensuring all stakeholders are informed and updated of opportunities for improvement, feedback and potential.
To participate in all auctioneer team tasks and duties as well as assist with any other ad-hoc tasks required.

Technical skills:

Delegate responsibility appropriately and effectively
Ability to motivate a team to deliver objectives and meet targets.
Good report generation and presentation abilities
Able to work under pressure and to deadlines.
Good I.T. skills including Excel, Powerpoint and internal BCA systems.
Ability to interpret and use data effectively.
Strong ability to work with colleagues at all levels.
Knowledge of all key BCA Services
Active listener
Excellent negotiating skills
Excellent problem-solving skills.
Strong relationship building with customers (Vendors and Buyers)
Industry knowledge
Strong people skills
Demonstrate high levels of integrity and professionalism at all times.

Knowledge and Experience:

Essential:

Auctioneer experience is beneficial but not essential.
Efficiency, process and technology
Customer focused.
Decision making -Makes prompt and clear decisions which may involve tough choices
Time Management –including long medium and long term planning
Motivates and Develops others.
Influencing and communicating
Managing Teams
Problem solving skills

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability

BCA UK

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Online Sales Operations Manager