About Us

Have you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on-and-off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis: a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet; we’re creating all-around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better-for-you ingredients found right in nature. We source the highest-quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool; it's our genuine belief that our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?

About the Role

We are looking for a wellness nut who is meticulous and highly efficient to serve as our Fulfillment & Logistics Manager to support our COO. The key responsibilities will include overseeing order fulfillment, quality control and shipping, and functioning as the liaison between the 3PLs and our team.

Key Responsibilities

Order Fulfillment:

Oversee order management across platforms (email, Shopify and SPS)
Resolve order issues (eligible returns, billing disputes, shipping errors, etc); track and report on customer issues
Communicate order status and commit dates to the retail team; manage escalation internally on late or critical orders driving delays
Develop standard work and process refinements to improve efficiency of ongoing operations
Take the lead on implementation when the company moves forward with implementing an ERP

3PL Management:

Must be able to execute an RFP process for 3PL services. Must be able to evaluate 3PL providers and select the right partner for Canada and the US given all considerations
Act as the main point of contact with all of our 3PL partners (US and Canada). Meet regularly with them to assess performance, address performance issues and answer relevant questions
Work with our 3PLs to reconcile inventories and solve for shrinkage issues
Manage 3PL and fulfillment fees, including supporting and negotiating parcel and LTL rates
Approve all warehousing and shipping invoices to insure the accuracy of all charges
Monitor 3PL shipping and receiving SLAs to insure adherence
Set up new products with our 3PL partners.
Minimize chargebacks - secure credits from our 3PL partners associated with fulfillment issues and support the Finance team in collecting credits

Sample Fulfillment:

Manage costs associated with with company’s product sampling program
Manage the product sampling inventory
Manage and oversee the duties of the Warehouse Associate who sends samples

General:

Understand and make planning adjustments related to sales and operations execution
Build an annual budget and manage expenses to the budget
Continuously find ways of reducing costs and improving service to our customers

About You

Collaborative: Must work well with people in all areas of the organization
Analytical: Must be able to perform detailed analysis of large amounts of data. This includes billing information, financial statements and other types of data
Assertive: Must be able to confront performance issues and address them effectively with internal and external partners without creating offense
Organization: Must be able to organize and prioritize multiple tasks and demands on their time
Planning: Must be able to effectively plan in multiple ways, including a long range plan for fulfillment and lead meetings
Communication: Must be able to communicate effectively across the internal organization and with our external partners both verbally and in writing
Leadership: Must be able to lead an internal team and show broad informal cross functional leadership

Job Requirements

Minimum of 3-5 years of experience in operations, warehousing, or logistics roles
Experience working with third party providers
Experience managing direct reports
Experience with change management, preferably across an organization

Direct Reports

Warehouse Associate
Order Processing Associate

Key Working Relationships

Finance
Sales
Supply Planning
3PL Partners
SPS

Location, Comp & Benefits

Remote role with optional access to our Toronto office
Health and dental benefits provided
Unlimited vacation
Company sponsored RSP plan

Application Instructions

If you are interested in applying for this role, please apply via LinkedIn. If you would like to provide a cover letter or additional documentation, please email hr@beekeepersnaturals.com.

As an equal opportunity employer, Beekeepers' Naturals is authentically committed to fostering a diverse and inclusive workplace. We sincerely believe all applicants, employees, vendors and community members deserve to experience, as a basic and fundamental human right, a genuine sense of belonging and acceptance, so they can both realize their greatest potential and also because, simply put, it's the right thing to do.

Beekeeper's Naturals

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Fulfillment & Logistics Manager